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An Introduction to Intercultural Communication
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An Introduction to Intercultural Communication
Identities in a Global Community

Ninth Edition
  • Fred E. Jandt - California State University, San Bernardino (Retired)
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Intercultural Communication

October 2017 | 504 pages | SAGE Publications, Inc

“One of the best textbooks in intercultural communication for undergraduate students”
—Mo Bahk, California State University, San Bernardino

How does the Syrian refugee crisis, the election of Donald Trump, and the global rise of nationalism affect our ability to communicate and function across cultures? 

The highly anticipated Ninth Edition of An Introduction to Intercultural Communication prepares today’s students to successfully navigate our increasingly global community by integrating major current events into essential communication skills and concepts. To spark student interest, award-winning professor and best-selling author Fred E. Jandt offers unique insights into intercultural communication, at home and abroad, through an emphasis on history, culture, and popular media. Each chapter integrates material on social media, as well as extensive new examples from recent international news and events. Throughout the text, Jandt reinforces the important roles that our own stories, personal experiences, and self-reflection play in building our intercultural understanding and competence. 

Give your students the SAGE edge!

SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning. Learn more at edge.sagepub.com/jandt9e.

 
 
About the Author
 
Preface
 
Acknowledgments
 
Part 1. Culture as Context for Communication
 
Chapter 1. Defining Culture and Communication
Sources of Identity

 
Religion and Identity

 
National Identity

 
Class and Identity

 
Gender and Identity

 
Race, Skin Color, and Identity

 
Civilization and Identity

 
Culture

 
Subculture

 
Ethnicity

 
Co-Culture

 
American Indians

 
Subgroup

 
Microculture

 
Communication

 
Cultural Definitions of Communication

 
Confucian Perspectives on Communication

 
Western Perspectives on Communication

 
The Media of Intercultural Communication

 
Human Couriers and Intermediaries

 
Telephone

 
Internet

 
Social Media

 
Summary

 
Discussion Questions

 
Key Terms

 
Note

 
Readings

 
 
Chapter 2. Barriers to Intercultural Communication
Anxiety

 
Assuming Similarity Instead of Difference

 
Ethnocentrism

 
Stereotypes and Prejudice

 
Stereotypes

 
Negative Effects on Communication

 
Case Study: Asian-Americans

 
Prejudice

 
Racism

 
White Privilege

 
Case Studies

 
The Roma

 
Japan and Korea

 
Extended Case Study of Intercultural Communication Barriers: China and the United States

 
Anxiety

 
History

 
Economy

 
Population

 
Regional Differences

 
Assuming Similarity Instead of Difference

 
Air Space

 
South China Sea

 
Broadcast Media and the Internet

 
Ethnocentrism

 
Status of Taiwan

 
Tibet

 
Human Rights and Free Speech

 
Stereotypes and Prejudice

 
Energy and Sustainability

 
Economic Issues

 
Summary

 
Discussion Questions

 
Key Terms

 
Readings

 
 
Part 2. Communication Variables
 
Chapter 3. Context, Perception, and Competence
High Versus Low Context

 
The Concept of Face

 
Perception

 
Sensing

 
Effect of Culture on Sensing

 
Perceiving

 
Selection

 
Japanese/English Difficulties With Speech Sounds

 
Organization

 
Grouping Like Objects Together

 
Interpretation

 
Dogs as Pets or as Food

 
Weather Vane as Christian Cross

 
Case Study: Airport Security

 
Intercultural Communication Competence

 
Third Culture

 
Multiculturalism

 
Postethnic Cultures

 
Intercultural Communication Ethics

 
Summary

 
Discussion Questions

 
Key Terms

 
Note

 
Readings

 
 
Chapter 4. Nonverbal Communication
Nonverbal Behaviors

 
Nonverbal Communication Functions

 
Types of Nonverbal Communication

 
Proxemics

 
Territoriality

 
Kinesics

 
Chronemics

 
Paralanguage

 
Silence

 
Haptics

 
Artifactual Communication

 
Olfactics

 
Knowing Culture Through Nonverbal Messages

 
Case Study: The Wai in Thailand

 
Nonverbal Misinterpretations as a Barrier

 
Case Study: Korean-American Neighborhood Businesses

 
Summary

 
Discussion Questions

 
Key Terms

 
 
Chapter 5. Language as a Barrier
Sapir-Whorf Hypothesis

 
Development of the Hypothesis

 
Vocabulary

 
Grammar and Syntax

 
Criticisms of the Sapir-Whorf Hypothesis

 
Linguistic Relativism

 
Case Study: Arabic and the Arab Culture

 
Translation Problems

 
Vocabulary Equivalence

 
Idiomatic Equivalence

 
Grammatical-Syntactical Equivalence

 
Experiential Equivalence

 
Conceptual Equivalence

 
Human and Machine Translators

 
Pidgins, Creoles, and Universal Languages

 
Pidgins

 
Creoles

 
Esperanto

 
Language as Nationalism

 
Kiswahili in East Africa

 
The Spread of English

 
India

 
South Africa

 
Australia and New Zealand

 
Canada

 
United States

 
Summary

 
Discussion Questions

 
Key Terms

 
Readings

 
 
Part 3. Cultural Values
 
Chapter 6. Dimensions of Nation-State Cultures
The Hofstede Dimensions

 
Individualism Versus Collectivism

 
Case Study: Singapore

 
Masculinity Versus Femininity

 
Power Distance

 
Uncertainty Avoidance

 
Long-Term Versus Short-Term Orientation

 
Indulgence Versus Self-Restraint

 
Environmental Sustainability

 
The Trompenaars and Hampden-Turner Dimensions

 
Case Study: Japan as a Homogeneous Culture

 
Geography and History

 
Population and Economy

 
Cultural Patterns

 
Summary

 
Discussion Questions

 
Key Terms

 
Readings

 
 
Chapter 7. Dominant U.S. Cultural Patterns Using Value Orientation Theory
Origins of U.S. Cultural Patterns

 
Pre-16th Century Indigenous Americans

 
European Enlightenment

 
Regional Differences Resulting From Immigration

 
Forces Toward the Development of a Dominant Culture

 
Value Orientation Theory

 
What is a Human Being’s Relation to Nature?

 
The Individual-and-Nature Relationship

 
Science and Technology

 
Materialism

 
What is the Modality of Human Activity?

 
Activity and Work

 
Efficiency and Practicality

 
Progress and Change

 
What is the Temporal Focus of Human Life?

 
What is the Character of Innate Human Nature?

 
Goodness

 
Rationality

 
Mutability

 
What is the Relationship of the Individual to Others?

 
Individualism

 
Self-Motivation

 
Social Organization

 
Popular Acceptance of Dominant U.S. Cultural Patterns

 
Forces Toward the Development of Regional Cultures

 
The New Regions

 
Social Class

 
Summary

 
Discussion Questions

 
Key Terms

 
Note

 
Readings

 
 
Chapter 8. Religion and Identity
Hinduism

 
Buddhism

 
Japan

 
Christianity

 
Islam

 
Muhammad, the Prophet

 
The Qur’an

 
Religious Practices

 
The Arab States

 
Saudi Arabia

 
Geography

 
Discovery of Oil

 
Ruling Saud Family and Conservative Wahhabism

 
Media

 
Regional Instability

 
Dominant Cultural Patterns

 
Human Being-Nature Orientation

 
Activity Orientation

 
Time Orientation

 
Human Nature Orientation

 
Relational Orientation

 
Role of Women

 
Communication Barriers

 
Summary

 
Discussion Questions

 
Key Terms

 
Readings

 
 
Chapter 9. Culture and Gender
Status of Women

 
United Nations Studies

 
World Economic Forum Study

 
Health and Survival

 
Economic Participation and Opportunity

 
Political Participation

 
Comparison of Individual Countries and Areas

 
Nordic Countries

 
Mexico

 
China

 
Japan

 
South Korea

 
India

 
Sub-Saharan Africa

 
Arab States

 
Marriage

 
Family Units

 
Nonbinary Gender Identities

 
Examples

 
Cultural Status

 
Gender Expression and Communication

 
Summary

 
Discussion Questions

 
Key Terms

 
Readings

 
 
Part 4. Cultures Within Cultures
 
Chapter 10. Immigration and Acculturation
A World of Migration

 
Immigration and National Identity

 
Israel

 
Europe

 
Muslim Immigration

 
Refugees

 
Brazil

 
First Wave

 
Second Wave

 
Third Wave

 
Recent Immigration

 
United States

 
Colonial Policies on Immigration

 
U.S. Policies on Immigration

 
Contributing Countries Prior to 1800

 
Contributing Countries Since 1800

 
Immigration and Individual Identity

 
Culture Shock

 
Stages of Culture Shock

 
Symptoms

 
Reverse Culture Shock

 
Predictors of Acculturation

 
Effect of Media and Transportation Advances

 
Categories of Acculturation

 
Summary

 
Discussion Questions

 
Key Terms

 
Readings

 
 
Chapter 11. Cultures Within Cultures
Marginalization: The Hmong

 
History

 
Cultural Patterns

 
Separation: Koreans in Russia

 
Separation: The Amish

 
History

 
Diversity Among the Amish

 
Values

 
Worldview

 
Activity Orientation

 
Human Nature Orientation

 
Relational Orientation

 
Indigenous Cultures

 
Assimilation: United States

 
Melting Pot Concept

 
Integration: United States

 
English-Speaking Cultures

 
Spanish-Speaking Cultures

 
Hispanic Culture Within the U.S. Culture

 
Values

 
Cultural Identity and Media

 
Print

 
Radio

 
Television

 
Spanish-Language Internet and Social Media

 
Spanish Language and Marketing

 
Summary

 
Discussion Questions

 
Key Terms

 
Readings

 
 
Chapter 12. Identity and Subgroups
Argot

 
Specialized Vocabulary

 
Argot and Subgroup Identity

 
Argot and Subgroup Boundaries

 
Argot and Meaning

 
Subgroup Media and Values

 
Examples of Subgroups

 
British Punk

 
Corporate Cultures

 
Case Study: Southwest Airlines

 
Case Study: Google

 
Homosexuality Worldwide

 
Attitudes About Homosexuality and Same-sex Marriage

 
Cultural Bases for Attitudes

 
Sexual Orientation as a Basis for Subgroups

 
Sexual Orientation and Othering

 
Consequences of Othering

 
Media and Othering

 
Rejecting All Labels

 
From Separation to Assimilation

 
Evidence of Separate Status

 
Integration or Assimilation of Subgroups

 
Summary

 
Discussion Questions

 
Key Terms

 
Readings

 
 
Part 5. Applications
 
Chapter 13. Contact Between Cultures
Colonialism

 
Hawai’i

 
Australia

 
Cultural Imperialism

 
Development Communication

 
Opinion Leadership and Change Agents

 
Adopters

 
Change Agent Ethics

 
Case Study: Quality Circles

 
Case Study: Vietnamese Nail Technicians

 
Cultural Icons

 
Cultural Hegemony

 
Japanese Icon in Mexico

 
U.S. Cultural Icons

 
Coca-Cola®

 
Disney

 
McDonald’s

 
KFC

 
Spam®

 
Nike

 
Adapting the Message

 
Case Study: Marketing Gerber Baby Foods Worldwide

 
Case Study: Religious Missionary Work in New Guinea

 
Adapting U.S. Icons

 
Summary

 
Discussion Questions

 
Key Terms

 
Readings

 
 
Chapter 14. Future Challenges
Religion

 
Class

 
Gender

 
Race, Skin Color, and Ethnicity

 
Civilization

 
Nation

 
Threats to Culture

 
Threats to the Environment

 
Threats from Immigration

 
The Promise of New Media

 
A Final Word

 
Summary

 
Discussion Questions

 
Readings

 
 
Glossary
 
References
 
Index

Supplements

Instructor Site
SAGE edge offers a robust online environment featuring an impressive array of tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning. SAGE edge content is open access and available on demand. Learning and teaching has never been easier!

SAGE edge for Instructors supports teaching by making it easy to integrate quality content and create a rich learning environment for students.

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Student Study Site

SAGE edge offers a robust online environment featuring an impressive array of tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning. SAGE edge content is open access and available on demand. Learning and teaching has never been easier!

SAGE edge for Students provides a personalized approach to help students accomplish their coursework goals in an easy-to-use learning environment.

  • Mobile-friendly eFlashcards strengthen understanding of key terms and concepts
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  • Learning objectives reinforce the most important material
  • Video and multimedia links that appeal to students with different learning styles
  • Web Exercises and meaningful web links facilitate student use of internet resources, further exploration of topics, and responses to critical thinking questions
  • EXCLUSIVE! Access to full-text SAGE journal articles that have been carefully selected to support and expand on the concepts presented in each chapter

“This text offers comprehensive coverage of ICC while balancing theory and practical application. Students find it easy to comprehend and interesting reading. They enjoy being exposed to other cultures and ways of communicating while recognizing many cultures within the United States that require ICC skills.”

Ané Pearman
Tidewater Community College

“One of the best textbooks in intercultural communication for undergraduate students”

Mo Bahk
California State University, San Bernardino

 “I prefer this text. The book is written in a manner that is clear and easy to grasp for students of all levels. There are elements in each chapter to use as starting points for discussions, for small group work or as homework assignments. The text is formatted well and organized in an easy–to-use way.”

Aimee L. Richards
Fairmont State University

The text was a perfect fit for our course outcomes and learning concepts.

Lois Hine
Nursing, Sumner College
September 5, 2019