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Bob Russell Griffith University, Australia

Bob Russell is Associate Professor at Griffith Business School, Griffith University, Brisbane, Australia. He is the author of books on industrial relations in Canada and work transformation in the mining industry. Currently he is conducting research on call centres, information and globalisation. This material has appeared in Australian and international journals including the Journal of Industrial Relations, Work, Employment and Society and New Technology, Work and Employment. Bob is currently completing another single-authored book on info-service work.