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Cases in Operations Management
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Cases in Operations Management

First Edition


September 2005 | 440 pages | SAGE Publications Pvt. Ltd
Cases in Operations Management is unique in its strong grounding in real-world decisions. The cases are structured into six modules each offering an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, Netherlands, Trinidad, Vietnam, and others, in addition to the U.S. and Canada. These cases continue to illustrate basic concepts while expanding students` understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.

Features:
- strong decision orientation of real-world cases
- clear development of the linkages between business processes and customer value
- diversity of international case settings
- mixture of cases, simulations and in-class exercises
Paul W. Beamish
Introduction to the Ivey Casebook Series PAUL W BEAMISH
 
Preface
 
DEVELOPING WORD-CLASS OPERATIONS: Industrie Pininfarina: The New Customer Decision
 
Fell-Fab Products (A)
 
Unicon Concrete Products (H.K.) Ltd.
 
PROCESS DESIGN: Earth Buddy®
Greaves Brewery

 
Quinte MRI

 
ING Direct Canada

 
Celestica Inc. - Memory Business Unit

 
Thera-Aid Medical Devices

 
Introduction to Process Simulation

 
Red Cross Mobile Blood Clinics - Improving Donor Service

 
Introduction to Inventory Control and Independent Demand

 
McLeod Motors Ltd.

 
Iron Ore Company of Ontario

 
VBF Tubing (Abridged)

 
 
PLANNING AND CONTROL: Greaves Brewery: Bottle Replenishment
Yield Management at American Airlines

 
MacPherson Refrigeration Limited

 
Lamson Corporation (R)

 
Martin Trailers Limited

 
Illustrious Corporation

 
 
PROJECT MANAGEMENT: Note on Project Management Fundamentals
Gadget Toy Company

 
H.M.S. Pinafore

 
CPSim: The Critical Path Simulator (Windows Version)

 
Waterloo Regional Police Services: The CIMS Project

 
 
QUALITY: LongXi Machinery Works - Quality Improvement (A)
Blue Mountain Resorts: The Service Quality Journey

 
Noram Foods

 
Hillcrest Auto

 
Mutual Life of Canada - The Group Client Service Guarantee (A)

 
 
SUPPLY CHAIN MANAGEMENT: International Decorative Glass
Spin Master Toys (A): Finding a Manufacturer for E-Chargers

 
Dabbawallahs of Mumbai (A)

 
Daikin Industries

 
Grocery Gateway: Customer Delivery Operations

 
Ladner Building Products

 
Canadian Pharmaceutical Distribution Network

 
 
OPERATIONS STRATEGY: Butler Metal Products: Focusing the Factory
Mitel Semiconductor

 
Electrosteel Castings Limited

 
Blinds To Go: Invading the Sunshine State

 
ASIMCO International Casting Company (A)

 
The Atlanta Symphony Orchestra

 
Navistar: Environmental Management (A)

 
Indian Oil Corporation Limited. - The Mathura Refinery

 

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