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Cases in Operations Management

Cases in Operations Management

First Edition

September 2005 | 440 pages | SAGE Publications Pvt. Ltd
Cases in Operations Management is unique in its strong grounding in real-world decisions. The cases are structured into six modules each offering an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, Netherlands, Trinidad, Vietnam, and others, in addition to the U.S. and Canada. These cases continue to illustrate basic concepts while expanding students` understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.

- strong decision orientation of real-world cases
- clear development of the linkages between business processes and customer value
- diversity of international case settings
- mixture of cases, simulations and in-class exercises
Paul W. Beamish
Introduction to the Ivey Casebook Series PAUL W BEAMISH
DEVELOPING WORD-CLASS OPERATIONS: Industrie Pininfarina: The New Customer Decision
Fell-Fab Products (A)
Unicon Concrete Products (H.K.) Ltd.
Greaves Brewery

Quinte MRI

ING Direct Canada

Celestica Inc. - Memory Business Unit

Thera-Aid Medical Devices

Introduction to Process Simulation

Red Cross Mobile Blood Clinics - Improving Donor Service

Introduction to Inventory Control and Independent Demand

McLeod Motors Ltd.

Iron Ore Company of Ontario

VBF Tubing (Abridged)

PLANNING AND CONTROL: Greaves Brewery: Bottle Replenishment
Yield Management at American Airlines

MacPherson Refrigeration Limited

Lamson Corporation (R)

Martin Trailers Limited

Illustrious Corporation

PROJECT MANAGEMENT: Note on Project Management Fundamentals
Gadget Toy Company

H.M.S. Pinafore

CPSim: The Critical Path Simulator (Windows Version)

Waterloo Regional Police Services: The CIMS Project

QUALITY: LongXi Machinery Works - Quality Improvement (A)
Blue Mountain Resorts: The Service Quality Journey

Noram Foods

Hillcrest Auto

Mutual Life of Canada - The Group Client Service Guarantee (A)

SUPPLY CHAIN MANAGEMENT: International Decorative Glass
Spin Master Toys (A): Finding a Manufacturer for E-Chargers

Dabbawallahs of Mumbai (A)

Daikin Industries

Grocery Gateway: Customer Delivery Operations

Ladner Building Products

Canadian Pharmaceutical Distribution Network

OPERATIONS STRATEGY: Butler Metal Products: Focusing the Factory
Mitel Semiconductor

Electrosteel Castings Limited

Blinds To Go: Invading the Sunshine State

ASIMCO International Casting Company (A)

The Atlanta Symphony Orchestra

Navistar: Environmental Management (A)

Indian Oil Corporation Limited. - The Mathura Refinery


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