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Communicating for Managerial Effectiveness
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Communicating for Managerial Effectiveness
Challenges | Strategies | Solutions

Sixth Edition


December 2016 | 384 pages | SAGE Publications, Inc

The Sixth Edition of Communicating Managerial Effectiveness skilfully integrates theory, research, and real-world case studies into models designed to enhance understanding of complex communication issues and guide thoughtful responses to the challenges. The book’s "Wheel of Communication Effectiveness" model illustrates the unified nature of a world-class communication system.

 

This book equips students, managers, and executives with the strategies and tools to address common communication problems experienced in organizations with the goal of learning how to add value to their organizations by communicating more effectively.

 
Foreword
 
Preface
 
Introduction
 
SECTION 1. FOUNDATION
 
Chapter 1. Understanding Communication
Propositions

 
Implications of the Propositions

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 2. Examining Communication Approaches
The Arrow Approach

 
The Circuit Approach

 
Communication as Dance

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 3. Scrutinizing Ethical Issues
Fundamental Assumptions

 
Ethical Dilemmas

 
A Strategic Approach to Corporate Ethics

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 4. Imparting the Organizational Culture
What Is Culture?

 
Does Culture Matter?

 
How Can We Discover Culture?

 
How Can We Evaluate Culture?

 
How Can Leaders Effectively Impart the Culture?

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
SECTION 2. COMMUNICATION CHALLENGES
 
Chapter 5. Selecting and Using Communication Technologies
The B - C Model: A Deeper Look

 
How Perspective Affects Value

 
What to Do?

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 6. Managing Data, Information, Knowledge, and Action
The D-I-K-A Model

 
Variations of the Model

 
Managing the Data–Information Relationship

 
Managing the Information–Knowledge Relationship

 
Managing the Knowledge–Action Relationship

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 7. Providing Performance Feedback
Performance Feedback Principles

 
Implementing a Successful Feedback System

 
Communicating Performance Feedback

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 8. Communicating across Organizational Boundaries
The Nature of Boundaries

 
Potential Problems of Boundaries

 
Contributing Factors

 
What to Do?

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 9. Structuring and Using Robust Decision-Making Practices
Decision-Making Tensions

 
Pre-Decision-Making Checklist

 
The Robust Decision-Making Model

 
Strategies for Optimizing the Decision-Making Process

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 10. Communicating about Change
Approaches to Change

 
Selecting the Degree of Communication

 
Reactions to Change

 
The “Iceberg” Model

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 11. Cultivating the Innovative Spirit
Misconceptions

 
What Is Innovation?

 
A Perspective on Success and Failure

 
Strategic Traffic Signals

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 12. Building a World-Class Communication System
Assess

 
Strategize

 
Implement

 
The Assess–Strategize–Implement Cycle in Action

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Glossary
 
Notes
 
Index
 
About the Author

"The best practical guide available for integrating complexity into effective managerial practice. Clampitt’s unique, up-to-the-minute, and leading-edge focus on communication practices give managers an essential set of skills for effectively navigating today¹s most difficult complex organizational problems. Communicating for Managerial Effectiveness identifies a common set of complex problems all managers face and details specific communication-enhanced strategies and tactics for moving past those problems toward successful solutions. Advanced undergraduate and MBA students especially resonate with Clampitt’s practice-tested and strategically focused methods for action."

James Barker, Professor and Herbert S. Lamb Chair of Business Education, Rowe School of Business
Dalhousie University Halifax Nova Scotia

“This is a comprehensive text that addresses communication from a multidisciplinary approach and reflects contemporary management practice.”

Dr. Joseph T. DeRanieri
University of Delaware – School of Nursing

“Phil Clampitt takes the mystery out of understanding managerial communications. His engaging style of presenting important communication concepts has my students reading beyond their assignments. Prompting students to discuss the text in class has never been easier.”

Robert J. Trosky, Jr., D.Sc.,
Robert Morris University

“I have been searching for a text I could use that presented clear, skill-based, practical suggestions my students could implement in the business world along with a theoretical background that would provide a depth of understanding as to why those skills are successful.  This textbook does just that.  It is a terrific blend of theory, skills and provides real business-based practicum and analysis assignments for the students to apply what they learned in each chapter.”

Teresa Raehpour
Newman University

“This is an excellent text to use for students seeking a degree in Organizational Leadership because it addresses more of the communication challenges that leaders face (e.g. performance feedback discussions, communicating about organizational change).”

Carol Howard
Robert Morris University

“This book is one of the few which is a 'must read' in the field of management communication. Phil Clampitt combines a deep understanding of the research with an unparalleled sensitivity to the needs of practitioners. He has produced a text which is stimulating, fun to read and which transforms the way in which we think about communication in organizations. Wise executives will study its pages in order to steal ideas about best practice from one of the best in the business. The winners will be the organizations they work for. The losers will be the competition.”

Dennis Tourish, Professor of Leadership and Organization Studies
Royal Holloway University of Londo

“This text is a treasure trove for us in and out of the classroom.”

Steven Ralston
University of Michigan, Flint

Sample Materials & Chapters

Chapter 1

Chapter 10


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ISBN: 9781483358512
£82.00

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