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Communication and Interpersonal Skills in Social Work
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Communication and Interpersonal Skills in Social Work

Sixth Edition


March 2024 | 280 pages | Learning Matters
Communication and interpersonal skills are an essential part of practice. Taking a skills-based approach, this book looks at research, theories, approaches and processes, demonstrating how they relate directly to practice. It will help you to understand the benefits that good communication skills can bring to your work with children and families, adults, groups, and those with communication difficulties.
 
Chapter 1: Communication skills: don't they just come naturally?
 
Chapter 2: What do we know about effective communication?
 
Chapter 3: The human face of social work: understanding emotion and non-verbal communication
 
Chapter 4: Getting started
 
Chapter 5: Making progress and managing endings
 
Chapter 6: Communicating with children and families
 
Chapter 7: Working with groups
 
Chapter 8: Working with people with additional communication needs: communicative minorities
 
Chapter 9: Working with involuntary service users
 
Chapter 10: Safety and risk: working with hostility and deception
 
Chapter 11: The demands and rewards of interpersonal work

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