You are here

Delays in shipping: Due to current delays in our warehouse shipping services, please expect longer than usual delivery times for any print journal orders. Our books are available as usual via retailers and online from

Digital inspection copies are still available to request. If you require a print inspection copy, please contact your local Academic Sales Consultant.

For further assistance please visit our Contact us page. Thank you for your patience and we apologise for the inconvenience.

Communication Skills in Nursing, Health and Social Care

Communication Skills in Nursing, Health and Social Care

Fifth Edition

April 2020 | 312 pages | SAGE Publications Ltd
Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting.

Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the ‘how to’ practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.

The new edition features:
  • New chapter entries covering empathy, documentation and simulation
  • Group exercises added in each chapter
  • New information on National Accessible Information Standards on learning difficulties

  • Essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.  
    Active Listening
    Anti-discriminatory Practice
    Barriers to Good Communication
    Breaking Bad News
    Chairing Meetings
    Conflict Management
    Court Room Skills
    Documentation, Recording and Form Filling
    Emotional Intelligence (EI)
    Empowerment, Resilience and a Strengths Perspective
    Establishing a Professional Relationship
    Feedback: Giving and Receiving
    Getting Unstuck
    Group Work
    Information & Communication Technology (ICT) and Health Informatics
    Interprofessional Collaboration
    Interviewing Children
    Learning Difficulties
    Mediation Skills
    Motivational Interviewing
    Non-verbal Communication
    Overcoming Fears and Anxieties
    Professional Capabilities Framework (PCF)
    Reflective Practice
    Social Media
    Talks and Presentations
    Telephone, Skyping and Video Conferencing Skills
    Time Management
    Tricky Topics: Sexuality and Death
    Whistle Blowing
    Wrong Messages

    This is a good resource for Health profession education programmes. It is well laid out and the presentation style has been created with learners in mind.
    Professional communication information and activities/exercises facilitate application from theory to practice.

    Mrs Fern Bentley
    Nursing (Derby), University of Derby (Chesterfield)
    May 8, 2023

    Very useful, easy to read and follow. Covers all the aspects relevant to the course. Students prefer on line copies.

    Mrs Naresh Lane
    Care, Child Care & Counselling Dept, Bedford College
    April 12, 2022

    Very easy to read text with all the right content. Brilliant for 1st and 2nd year health and social care degree programs.

    Amanda Lee
    Health, Global Banking School
    February 18, 2022

    Good layout for our learners and relevant for the course.

    Mrs Gemma Rose Slade
    Health and Social Care, Cambourne Pool Redruth College
    April 27, 2022

    I will definitely adopt this for our pre registration nursing programme as a recommended resource. The range of topics and the style of presentation makes this a highly accessible and useful text to supports students' understanding of key areas of professional communication. The activities, exercises and additional reading helps with practical application of the concepts.

    Mrs julia nichols
    School of Health, Northampton University
    May 20, 2021

    For teaching the fundamentals of communication skills to BSc nursing students

    Miss Carmel Anne Quigley
    School of Nursing (Jordanstown), Ulster University
    November 27, 2020