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Crisis Communication
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Crisis Communication

Four Volume Set
Edited by:


December 2013 | 1 536 pages | SAGE Publications Ltd
Crisis communication is a rapidly evolving field which is producing an increasing amount of research globally. The study of crisis communication is of interest to scholars and researchers from across the board of disciplines; such as in public relations, corporate communication, organizational communication, health communication, rhetoric, marketing, and information sciences. Because communication is instrumental to all phases of a crisis, the term captures a broad range of aspects: pre-crisis, the crisis response, and post-crisis. For the first time, the most influential papers on this multidisciplinary and complex topic have been brought together in this 4-volume major work, which also includes an introductory chapter to the work, written by editor Timothy Coombs.

Volume One: Origins of Crisis Communication

Volume Two: Theory Development in Crisis Communication

Volume Three: Crisis Communication Connects with Other Strategic Communication Fields

Volume Four: Crisis Communication Evolves: Digital Channels, Globalization, and Critiques

 
VOLUME ONE: ORIGINS OF CRISIS COMMUNICATION
 
RHETORICAL ORIGINS OF CRISIS COMMUNICATION
 
Overview to Crisis Communication
W. Timothy Coombs
Crisis Communication
A Developing Field

 
William Crandall, John Parnell and John Spillan
Crisis Communication
W. Timothy Coombs
Crisis Communication
 
CORPORATION APOLOGIA
G. Dionisopolous and S. Vibbert
CBS versus Mobil Oil
Charges of Creative Book-Keeping in 1979

 
Keith Hearit
Apologies and Public Relations Crises at Chrysler, Toshiba and Volvo
Keith Hearit
Corporate Apologia
When an Organization Speaks in Defense of Itself

 
Richard Ice
Corporate Publics and Rhetorical Strategies
The Case of Union Carbide's Bhopal Crisis

 
Jeffrey Hobbs
Treachery by Any Other Name
A Case Study of the Toshiba Public Relations Crisis

 
 
IMAGE RESTORATION
William Benoit
Image Restoration Theory
William Benoit
A Theory of Image Restoration
William Benoit and Anne Czerwinski
A Critical Analysis of USAir's Image Repair Discourse
 
IMPRESSION MANAGEMENT
Maria Watkins Allen and Rachel Caillouet
Legitimation Endeavors
Impression Management Strategies Used by an Organization in Crisis

 
Joseph Massey
Managing Organizational Legitimacy
Communication Strategies for Organizations in Crisis

 
 
FOCUSING EVENT
D. Fishman
ValuJet fFight 592
Crisis Communication Theory Blended and Extended

 
 
WIDER VIEW OF STRATEGY
David Sturges
Communicating through Crisis
A Strategy for Organizational Survival

 
J. Sherry Holladay
Crisis Communication Strategies in the Media Coverage of Chemical Accidents
Yi-Hui Huang
Crisis Situations, Communication Strategies and Media Coverage
A Multicase Study Revisiting the Communicative Response Model

 
Patrick Lagadec
Communications Strategies in Crisis
Valerie Noel
Communicating in a Crisis
Choosing the Right Vehicle

 
Keri Stephens, Patty Callish Malone and Christine Bailey
Communicating with Stakeholders during a Crisis
Evaluating Message Strategies

 
 
MARKETING TIES TO CRISIS COMMUNICATION
Dwane Dean
Consumer Reaction to Negative Publicity
Effects of Corporate Reputation, Response and Responsibility for a Crisis Event

 
John Mowen
Further Information on Consumer Perceptions of Product Recalls
Jill Klein and Niraj Dawar
Corporate Social Responsibility and Consumers' Attributions and Brand Evaluations in a Product-Harm Crisis
 
VOLUME TWO: THEORY DEVELOPMENT IN CRISIS COMMUNICATION
 
CONTINGENCY THEORY
Yan Jin
Making Sense in Crisis Communication
How publics' Crisis Appraisals Influence Their Negative Emotions, Coping Strategy Preferences and Crisis Response Acceptance

 
Hyo Kim and Glen Cameron
Emotions Matter in Crisis
The Role of Anger and Sadness in the Public's Response to Crisis News Framing and Corporate Crisis Response

 
Yan Jin and Glen Cameron
The Effects of Threat Type and Duration on Public Relations Practitioner's Cognitive, Affective and Conative Responses to Crisis Situations
Yan Jin , Augustine Pang and Glen Cameron
Integrated Crisis Mapping
Towards a Publics-Based, Emotion-Driven Conceptualization in Crisis Communication

 
 
SITUATIONAL CRISIS COMMUNICATION THEORY
W. Timothy Coombs
Choosing the Right Words
The Development of Guidelines for the Selection of the 'Appropriate' Crisis Response Strategies

 
An-Sofie Claeys, Veolien Cauberghe and Patrick Vyncke
Restoring Reputations in Times of Crisis
An Experimental Study of the Situational Crisis Communication Theory and the Moderating Effects of Locus of Control

 
W. Timothy Coombs and J. Sherry Holladay
Helping Crisis Managers Protect Reputational Assets
Initial Tests of the Situational Crisis Communication Theory

 
W. Timothy Coombs and J. Sherry Holladay
The Negative Communication Dynamic
Exploring the Impact of Stakeholder Affect on Behavioral Intentions

 
Timothy Coombs and Lainen Schmidt
An Empirical Analysis of Image Restoration
Texaco's Racism Crisis

 
Andreas Schwarz
Stakeholder Attributions in Crises
The Effects of Co-Variation Information and Attributional Inferences on Organizational Reputation

 
Bitt Beach Moon and Yunna Rheem
Message Strategies and Forgiveness during Crises
Effects of Causal Attributions and Apology Appeal Types on Forgiveness

 
W. Timothy Coombs
Situational Crisis Communication Theory
 
RHETORICAL ARENA
Finn Frandsen and Winni Johansen
Apologizing in a Globalizing World: Crisis Communication and Apologetic Ethics
 
DISCOURSE OF RENEWAL
Robert Ulmer
Effective Crisis Management through Established Stakeholder Relationships
Malden Mills as a Case Study

 
Matthew Seeger, Timothy Sellnow and Robert Ulmer
Expanding the Parameters of Crisis Communication
From Chaos to Renewal

 
 
COMPLEXITY
Priscilla Murphy
Symmetry, Contingency, Complexity
Accommodating Uncertainty in Public Relations Theory

 
 
PRACTITIONER FOCUS
Seon-Kyoung An and Karla Gower
How Do the News Media Frame Crisis? A Content Analysis of Crisis News Coverage
Laura Arpan and Donnalyn Pompper
Stormy Weather
Testing 'Stealing Thunder' as a Crisis Communication Strategy to Improve Communication Flow between Organizations and Journalists

 
An-Sofie Claeys and Verolien Cauberghe
Crisis Response and Crisis Timing Strategies
Two Sides of the Same Coin

 
Lori Pennington-Gray et al
Crisis Planning and Preparation in the Unites States Tourism Industry
Anne Reilly
The Role of Human Resource Development Competencies in Facilitating Effective Crisis Communication
Matthew Seeger, Timothy Sellnow and Robert Ulmer
Public Relations and Crisis Communication
Organizing and Chaos

 
 
VOLUME THREE: CRISIS COMMUNICATION CONNECTS WITH OTHER STRATEGIC COMMUNICATION FIELDS
 
ISSUES MANAGEMENT
Alfonso González-Herrero and Cornelius Pratt
An Integrated Symmetrical Model for Crisis Communications Management
Tony Jaques
Issue Management as a Post-Crisis Discipline
Identifying and Responding to Issue Impacts beyond the Crisis

 
Tony Jaques
Issue Management and Crisis Management
An Integrated, Non-Linear, Relational Construct

 
Robert Heath
Issues Management and Crisis Communication
Preparing for the Worst

 
Bolanle Olaniran and David Williams
Anticipatory Model of Crisis Management
 
RISK COMMUNICATION
Elizabeth Johnson Avery and Sora Kim
Anticipating or Precipitating Crisis? Health Agencies May Not Be Heeding Best Practice Advice in Avian Flu Press Releases
Barbara Reynolds and Sandra Crouse Quinn
Effective Communication during an Influenza Pandemic
The Value of Using a Crisis and Emergency Risk Communication Framework

 
Sandra Crouse Quinn
Crisis and Emergency Risk Communication in a Pandemic
A Model for Building Capacity and Resilience of Minority Communities

 
J. Suzanne Horsley and Randolph Barker
Toward a Synthesis Model of Crisis Communication in the Public Sector
An Initial Investigation

 
Robert Heath, Jaesub Lee and Lan Ni
Crisis and Risk Approaches to Emergency Management Planning and Communication
The Role of Similarity and Sensitivity

 
Michael Palenchar and Robert Heath
Strategic Risk Communication
Adding Value to Society

 
 
REPUTATION MANAGEMENT AND CORPORATE SOCIAL RESPONSIBILITY
Craig Carroll and Maxwell McCombs
Agenda-Setting Effects of Business News on the Public's Image and Opinions about Major Corporations
W. Timothy Coombs
Protecting Organization Reputations during a Crisis
The Development and Application of Situational Crisis Communication Theory

 
W. Timothy Coombs
Sustainability
A New and Complex 'Challenge' for Crisis Managers

 
W. Timothy Coombs and J. Sherry Holladay
Unpacking the Halo Effect
Reputation and Crisis Management

 
David Deephouse
Media Reputation as a Strategic Resource
An Integration of Mass Communication and Resource-Based Theories

 
Joost Verhoeven et al
Effects of Apologies and Crisis Responsibility on Corporate and Spokesperson Reputation
 
CRISIS LEADERSHIP
Lynn Perry Wooten and Erika Hayes James
Linking Crisis Management and Leadership Competencies
The Role of Human Resource Development

 
 
VOLUME FOUR: CRISIS COMMUNICATION EVOLVES: DIGITAL CHANNELS, GLOBALIZATION AND CRITIQUES
 
DIGITAL CHANNELS
 
Websites
Danielle Perry, Maureen Taylor and Marya Doerfel
Internet-Based Communication in Crisis Management
Maureen Taylor and Danielle Perry
The Diffusion of Traditional and New Media Tactics in Crisis Communication
 
SOCIAL MEDIA
Karen Freberg
Intention to Comply with Crisis Communicated via Social Media
Friederike Schultz, Sonja Utz and Anja Goritz
Is the Medium the Message? Perceptions of and Reactions to Crisis Communication via Twitter, Blogs and Traditional Media
Andreas Schwarz
How Public Use Social Media to Respond to Blame Games in Crisis Communication
The Love Parade Tragedy in Duisburg, 2010

 
Sung-Un Yang, Minjeong Kang and Philip Johnson
Effects of Narratives, Openness to Dialogic Communication and Credibility on Engagement in Crisis Communication through Organizational Blogs
Leysia Palen et al
Crisis in a Networked World
Features of Computer-Mediated Communication in the April 16, 2007, Virginia Tech Event

 
Yan Jin, Brooke Fisher Liu and Lucinda Austin
Examining the Role of Social Media in Effective Crisis Management
The Effects of Crisis Origin, Information Form and Source of Publics' Crisis Response

 
 
PARACRISIS
W. Timothy Coombs and J. Sherry Holladay
The Paracrisis
The Challenges Created by Publicly Managing Crisis Prevention

 
W. Timothy Coombs
Paracrisis
 
GLOBALIZATION AND CRISIS COMMUNICATION
Laura Arpan
When in Rome? The Effects of Spokesperson Ethnicity on Audience Evaluation of Crisis Communication
Falguni Sen and William Egelhoff
Six Years and Counting
Leaning from Crisis Management at Bhopal

 
Kristina Lindholm and Eva-Karin Olsson
Crisis Communication as a Multilevel Game
The Muhammad Cartoons from a Crisis Diplomacy Perspective

 
Nigel Jackson
After the Tsunami
Crisis Communication in Finland and Sweden

 
Yi-Hui Huang, Ying-Hsuan Lin and Shih-Hsin Su
Crisis Communicative Strategies in Taiwan
Category, Continuum and Cultural Implication

 
Betty Kaman Lee
Audience-Oriented Approach to Crisis Communication
A Study of Hong Kong Consumers' Evaluations of an Organizational Crisis

 
M. Pinsdorff
Flying Different Skies
How Cultures Respond to Airline Disaster

 
 
CRITICAL VIEWS OF CRISIS COMMUNICATION
Lisa Tyler
Liability Means Never Being Able to Say You're Sorry
Corporate Guilt, Legal Constraints and Defensiveness in Corporate Communication

 
M. Kent
What Is a Public Relations 'Crisis'? Refocusing Crisis Research

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