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Developing Human Service Leaders
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Developing Human Service Leaders

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February 2016 | 368 pages | SAGE Publications, Inc
This empowering text for human services students covers the skills and behaviors essential for leaders to manage themselves, their teams, and the organization. Using a unique coaching voice, the book follows a Reflection–Diagnosis–Prescription approach for leadership development with exercises built into the dialogue. The final chapter, Prognosis, offers a workbook-style exercise to help students make a personal change.
 
Part I. Leadership Development and Organizational Management at Work in the Human Services Professions
 
Chapter 1: Leadership in the Human Services and Workplace Vocabulary of Leaders and Managers
Leadership in Human Services

 
What is the Human Services Sector

 
The Human Services Leader: A Snapshot

 
The Study of Leaders in Human Services Organizations

 
Leading a Human Services Organization

 
Leadership Skill Sets Needed in the Human Services Profession

 
Guiding Your Leadership Journey

 
The Workplace Vocabulary of Leaders and Managers

 
Speaking a New Language

 
Borrowing Words from Other Professions

 
Business Vocabulary Translated in Human Services Speak

 
 
Chapter 2: Theories of Leadership and Management: Building A Philosophy of Leadership
The Complex Dynamics of Leading

 
The Process of Building a Philosophy of Leadership

 
Your Leadership Philosophy

 
 
Part II. Development of Self and Team
 
Chapter 3: Self-Management: Understanding Self and Managing Conflict
Understanding Self

 
Who Am I?

 
Understanding Styles

 
How Leaders Use Self-Knowledge

 
Managing Conflict

 
The Anatomy of Style Conflict Tendencies

 
A Different Look at Conflict

 
Managing Yourself and Diffusing Conflict

 
 
Chapter 4: Self-Management: Attitude, Values, Ethics, and Trust
Attitude

 
Reaction to the Negative

 
What is Your Mindset

 
Retooling for a Growth Mindset

 
Values

 
The Self-Aware Leader

 
Acting in Alignment with Values

 
Leadership Organizational Values

 
Ethics

 
The Judgments We Make

 
Defining Ethical and Unethical Behavior

 
Establishing A Culture of Ethics

 
Trust

 
Becoming Trustworthy

 
Optimal Work Environments

 
 
Chapter 5: Self-Management: Time, Personal Goals, and Organization
Time

 
Do You Really Manage Time?

 
Find Your Target

 
Becoming Intentional Through Planning

 
Personal Goals

 
Organization

 
The Pain of Living in Chaos

 
Where Are Your Organizational Trouble Spots?

 
Taming the Mess

 
 
Chapter 6: Organizational Management: Team Building, Management, and Motivation
Team Building

 
Your Team Experience

 
Work Team or Work Group

 
High Performance Teams

 
Management

 
Early Learning Experiences About Managing

 
The Job of a Good Manager

 
Motivation

 
Motivation Theory at Work

 
Extrinsically or Intrinsically Motivated

 
Finding and Maintaining Your Focus

 
 
Chapter 7: Organizational Management: How to Run a Meeting and Decision-making
How to Run a Meeting

 
Your Meeting Experience

 
Meeting Planner and Participants

 
Preparing for an Effective and Efficient Meeting

 
Decision Making

 
Your Experience with Group Decision-Making

 
The Steps in Decision-Making

 
The Tools of Decision-Making

 
 
Part III. Development of Organizations
 
Chapter 8: Organizational Management: Vision, Mission, and Strategic Planning
Panoramic View of an Organization

 
Vision

 
The Role of Values in a Vision

 
Values, the First Point of the Constellation of Excellence

 
Writing a Vision Statement

 
Mission Statement

 
Confusion and Inconsistency in the Workplace

 
Defining the Organization’s Purpose

 
Write It, Publish It, and Use It

 
Strategic Planning

 
Getting Advice to Achieve a Goal

 
SWOT Analysis Thinking

 
The Strategic Planning Process

 
 
Chapter 9: Organizational Management: Strategic Goals and Project Management
Strategic Goals

 
How Exciting New Strategic Goals Become Frozen

 
Evaluating a Strategic Goal for Organization Impact

 
Learning from Key Questions in Strategic Goal Implementation

 
Project Management

 
Why Projects Fail

 
Analyzing Your Last Group Project

 
How to Successfully Manage a Project

 
 
Chapter 10: Organizational Management: Processes, Growth Measures, and Performance Excellence
Processes

 
How Do Processes Impact You

 
Identifying the Activities in a Process

 
Monitoring the Impact of Processes

 
Growth Measures

 
Comparing Qualities of Organizations

 
Key Growth Areas of Human Services Organizations

 
The Leadership Role in Organizational Growth

 
Performance Excellence

 
From Individual Improvement to Organizational Improvement

 
Creating a Profile of Key Organization Information

 
Using the Profile to Achieve Excellence

 
 
Chapter 11: Self-Management: Communication as: Listening, Presentation, Electronic and Web-Based, and Performance Feedback
Listening

 
The Importance of Feeling Heard

 
What Type of Listener Are You?

 
Increasing Empathetic Listening Skills

 
Presentations

 
Potential of Presentation Impact

 
Rating the Impact of Your Presentation

 
How to be Memorable

 
Electronic and Web-Based Communication

 
The Gift and Curse of Technology

 
Measuring the Negative Impact of Technology

 
The Social and Safety Rules of Email and Electronic Devices

 
Performance

 
Your Experience and Receiving Feedback

 
Giving Performance Feedback to Yourself

 
The Feedback-Change Process

 
 
Part IV: Influence
 
Chapter 12: Multicultural Leadership, Politics and Influence, Collaboration, and Social Entrepreneurship
Multicultural Leadership

 
The Impact of Exclusion and the Call to Becoming Inclusive

 
Assimilation and Acculturation

 
Leading a Multicultural Team

 
Politics and Influence

 
Influential Leaders in Our Lives

 
Mapping Your Influence

 
Influence Tactics

 
Collaboration

 
The Process of Revealing Qualities of a Collaboration Partner

 
Success Factors of Collaboration

 
From Alliance to Collaboration

 
Social Entrepreneurship

 
The Tear in Your Eye, Lump in Your Throat,… Look What They Did!

 
Individual or Group. What Are the Skills and Needed Talents?

 
A Model and Success Variables Impact Social Entrepreneurship

 
 
Chapter 13: Prognosis: Your Future Leadership Growth
Prognosis

 
The Typical Resolution for Personal Change

 
Will You and Willpower be Able to Save the Day

 
Making the Plan to Grow New Leadership Skills

 

Supplements

Instructor Resource Site

Password-protected Instructor Resources include the following:

  • An author-created, Microsoft® Word® test bank is available containing a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • Author-created, editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
  • Author-selected video links include relevant video clips for every chapter, appealing to students with different learning styles.

“Developing Human Service Leaders is a highly accessible yet thorough introduction to the manifold skills required of leaders at all levels in today’s human service organizations. An impressive balance of evidence-based theory and practical, learner-centered application animates the text.”

Michael Forster
University of Southern Mississippi

“I strongly urge college and university HSR departments to review and absorb the significance of this text. The organization and context of the Harley-McClaskey text lends itself to becoming a standard for HSR curricular programs.”

Barry Thomas
Stevenson University

excellent in conjunction with a strong leadership theory book.

Professor Travis Zimmerman
School Of Social Science, Fairmont State Univ-Fairmont
February 25, 2016

Sample Materials & Chapters

Chapter 12


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ISBN: 9781483393100
£78.00

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