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Emotional Intelligence at Work

Emotional Intelligence at Work
A Professional Guide

Third Edition
  • Dalip Singh - Joint Secretary, Ministry of Steel, Government of India

November 2006 | 196 pages | SAGE Response
Emotional Intelligence or Emotional Quotient (EQ) is increasingly being recognized as a key determinant to professional success in today’s high-stress environment. This third, thoroughly revised edition of an highly acclaimed book is an essential guide to recognize, understand and manage emotions. The author describes emotional intelligence as consisting of three psychological dimensions– emotional sensitivity, emotional maturity and emotional competency–which motivate individuals to maximise productivity, manage change and resolve conflicts. A special feature of the book is the references to work done in India, leading to conclusions applicable to the Indian work culture.

The unique features of the third edition include:
— New knowledge assimilated after extensive empirical research
— Practical solutions through real-life case studies
— Practical exercises on how to develop
— Recommendations on how to manage emotional upsets, control anger, develop high self-esteem and empathise with others.
Emotional Intelligence: The Concept
Emotional Intelligence and Your Personality
Can EQ Be Developed?
Emotional Skills that Managers Should Learn
Emotional Intelligence: The Empirical Evidence
Guidelines for Training and Development
Guidelines for Training and Development
Know Your EQ: Emotional Quotient Test
References and Select Bibliography

Emotional Intelligence at Work is a practical, informative and well-written book that provides plenty to interest anyone interested in training and management development.

Reviews, Training & Management Development Methods

The book is a collection of personal experiences of the author on emotional management, personal and interpersonal management, self satisfaction and career perfection in the fields of management, administration etc, taking care of social and psychological dimensions of emotional intelligence.

Indian Educational Review

For instructors

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ISBN: 9780761935322