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Essentials of Organizational Behavior (International Student Edition)

Essentials of Organizational Behavior (International Student Edition)
An Evidence-Based Approach

Second Edition

February 2018 | SAGE Publications, Inc

Get 12 months FREE access to an interactive eBook when purchasing the paperback*

Author Terri A. Scandura uses an evidence-based approach to introduce students to new models proven to enhance the well-being, motivation, and productivity of people in the work place.  The book is built around an organising framework designed to help students understand individual behaviour and learn how to influence and motivate others, build relationships and lead change.

New case studies including on topics such as virtual teams, equal pay and the gender wage gap and the use of apps at work introduce timely and relevant discussions to help foster student engagement are included with the interactive eBook .

The new 2nd edition includes:

  • A new Emotions and moods chapter that  delves into topics like emotional intelligence, emotional contagion and affective neuroscience
  • A new Power and Politics chapter that unpacks the most effective influence strategies and helps students develop their political skills
  • A streamlined table of contents now combines perception and decision making in a single chapter and change and stress in a single chapter
  • Rigorously updated with the latest research to include expanded coverage of Machiavellian leadership, ethical decision making and organisational design though change
  • Best Practice in Research in Action boxes as well as Toolkit Activities and Self-Assessments have been added to make the text even ore hands on and practical.

The book is supported by online resources, including a coursepack for instructors consisting of assessment tools, assignable SAGE Premium video, sample course syllabi and lecture notes. Whilst for students, there is a study site that includes eFlashcards, chapter summaries, video resources and access to SAGE journal content.

Suitable reading for students on Organizational Behavior modules.

*Interactivity only available through Vitalsource eBook included as part of paperback product (ISBN 9781544331294).
Access not guaranteed on second-hand copies (as access code may have previously been redeemed).

Section I: Introduction
Chapter 1. What is Organizational Behavior?
Chapter Learning Objectives

A Crisis of Leadership?

What is Organizational Behavior?

Evidence-Based Management

What is Critical Thinking?

The Scientific Method

Outcome Variables in Organizational Behavior

Levels of Analysis in Organizational Behavior

How OB Research Increases Employee Performance

Theory X and Theory Y

Plan for This Textbook

Leadership Implications: Thinking Critically

Key Terms

Toolkit Activity 1.1: Personal Leadership Development Plan

Case Study 1.1: Organizational Science in The Real World

Self-Assessment 1.1: Are You Theory X Or Theory Y?

Self-Assessment 1.2: Assessing Your Experiential Evidence Base

Section II: Understanding Individuals in Organizations
Chapter 2: Personality and Person-Environment Fit
Chapter Learning Objectives

The Right Stuff at the Wrong Time?

What is Personality?

Myer-Briggs Type Indicator

“The Big Five”

Personality Traits and Health Research

Other Relevant Personality Traits

Psychological Capital

Core-Self Evaluations

Person-Environment Fit

Leadership Implications: Understanding Others

Key Terms

Toolkit Activity 2.1: Fitting In Somewhere Great!

Case Study 2.1: Who Would You Hire?

Self-Assessment 2.1: The Big Five Personality Test

Self-Assessment 2.2: Type A Behavior Pattern

Self-Assessment 2.3: Core Self-Evaluations Assessment

Chapter 3: Emotions and Moods
Chapter Learning Objectives

Does Lack of Sleep Make You Grumpy?

Emotions and Moods at Work

Affective Events Theory: An Organizing Framework

Affective Climate


Emotional Labor

Emotional Intelligence

Emotional Contagion

Affective Neuroscience

Leadership Implications: Mindful Coaching

Key Terms

Toolkit Activity 3.1: The Five-Minute Gratitude Exercise

Case Study 3.1: Managing Your Boss’s Moods And Emotions

Self-Assessment 3.1: Emotion Regulation Questionnaire (ERQ)

Chapter 4: Attitudes and Job Satisfaction
Chapter Learning Objectives

Job Satisfaction: An Upward Trend

What is an Attitude?

Do Attitudes Matter?

Job Satisfaction

Job Search Attitudes

Organizational Comment

Perceived Organizational Support

Psychological Empowerment

Leadership Implications: Creating Meaning at Work

Key Terms

Toolkit Activity 4.1: What Do Workers Want From Their Jobs?

Case Study 4.1: A Crisis In Nursing

Self-Assessment 4.1: How Much Career Adapt-Ability Do You Have?

Self-Assessment 4.2: Do You Experience Empowerment?

Chapter 5: Perception, Decision Making, and Problem-Solving
Chapter Learning Objectives

Would You Be Happier If You Were Richer?

Understanding Why People Don’t See Eye to Eye

Individual Decision Making

The Rational Decision-Making Model

Prospect Theory


Decision Traps

Creative Problem Solving

Leadership Implications: Making Ethical Decisions

Key Terms

Toolkit Activity 5.1: Understanding The Pygmalion Effect

Case Study 5.1: Do You Have To Spend Money To Make Money?

Self-Assessment 5.1: Employability – Perceptions Of Prospective Employers

Self-Assessment 5.2: How Would You Rate Your Creativity?

Section III: Influencing and Motivating Employees
Chapter 6: Leadership
Chapter Learning Objectives

Have Leaders Lost Their Followers’ Trust?

What is Leadership?

Trait Approaches

Leader Behaviors

Path-Goal Theory

Leader-Member Exchange

The Importance of Trust

Full-Range Leadership Development

Moral Approaches

Critiques of Leadership Theory

Leadership Implications: Flexibility Matters

Key Terms

Toolkit Activity 6.1: Applying The Full-Range Model Of Leadership

Toolkit Activity 6.2: Comparing Supervisor Leader-Member Exchange (SLMX)

Case Study 6.1: Which Boss Would You Rather Work For?

Self-Assessment 6.1: Mentoring Functions Questionnaire (MFQ-9)

Self-Assessment 6.2: How Trustful Are You?

Chapter 7: Power and Politics
Chapter Learning Objectives

What is it Like to Have Power?

Power and Influence

Bases of Power

Organizational Sources of Power

Influence Strategies

Impression Management

Managing Impressions with Body Language

Perceptions of Organizational Politics

Political Skill

Leadership Implications: Managing with Power

Key Terms

Toolkit Activity 7.1: Politics Or Citizenship?

Toolkit Activity 7.2: What Would You Do?

Case Study 7.1: Can You Succeed Without Power?

Self-Assessment 7.1: Your Impression Management Strategies

Self-Assessment 7.2: What’s Your Level Of Political Acumen?

Chapter 8: Motivation: Core Concepts
Chapter Learning Objectives

Do You Have Grit?

What is Motivation?

Need Theories

Goal Setting

The Importance of Fairness

Organizational Justice: Expanding the Concept of Fairness

Expectancy Theory

The Pygmalion Effect

Leadership Implications: Who Will Lead?

Key Terms

Toolkit Activity 8.1: Future Me Letter

Toolkit Activity 8.2: Smart Goals Template

Toolkit Activity 8.3: Understanding The Pygmalion Effect

Case Study 8.1: Building Motivation

Self-Assessment 8.1: How Much Perseverance Do You Have?

Chapter 9: Motivation: Applications
Chapter Learning Objectives

The Meaning of Money

Reinforcement Theory

Social Learning Theory

Intrinsic Vs. Extrinsic Rewards

What Money Can and Cannot Do

Performance Management

Problems with Performance Reviews

Feedback Seeking

Leadership Implications: Motivating with Rewards

Key Terms

Toolkit Activity 9.1: Performance Appraisal Do’s And Don’ts

Toolkit Activity 9.2: Performance Management Role-Play

Case Study 9.1: Pay Inequity At Goodyear Tire And Rubber

Self-Assessment 9.1: Work Values Checklist

Section IV: Building Relationships
Chapter 10: Group Processes and Teams
Chapter Learning Objectives

Does Trust Impact Team Performance?

What is a Team?

Team Purpose

Team Development

Team Effectiveness


Team Decision-Making

Team Challenges

Team Diversity

Leadership Implications: Empowering the Team

Key Terms

Toolkit Activity 10.1: The Team Charter

Toolkit Activity 10.2: The Marshmallow Challenge

Toolkit Activity 10.3: How To Run An Effective Meeting (Checklist)

Case Study 10.1: Problem Solving In Virtual Teams

Self-Assessment 10.1: Teamwork Orientation

Self-Assessment 10.2: Team Leadership Inventory (TLI)

Chapter 11: Managing Conflict and Negotiation
Chapter Learning Objectives

The Costs of Workplace Conflict

What is Conflict?

Conflict Resolution Styles

Team Conflict and Performance

Resolving Conflict Across Cultures

Third-Party Interventions


Leadership Implications: Perspective Taking

Key Terms

Toolkit Activity 11.1: Checklist For Difficult Conversations

Toolkit Activity 11.2: Salary Negotiation

Toolkit Activity 11.3: Negotiation Style Assessment

Case Study 11.1: Captain Owen Honors

Self-Assessment 11.1: Conflict Resolution Styles

Chapter 12: Organizational Communication
Chapter Learning Objectives

“Thin Slicing” A Conversation

What is Organizational Communication?

Barriers to Effective Communication

Communication Networks

Electronic Communication

Cross-Cultural Communication

Nonverbal Communication


Leadership Implications: The Management of Meaning

Key Terms

Toolkit Activity 12.1: Active Listening Exercise

Case Study 12.1: What’s App-Ening?

Self-Assessment 12.1: Quality Of Communication Experience

Chapter 13: Diversity and Cross-Cultural Adjustments
Chapter Learning Objectives

Diversity: A Key Workforce Trend

Generations at the Workplace

What is Culture?

Globe Studies of Cross-Cultural Leadership

Developing Global Leaders

Culture Shock

Expatriate Adjustment

Leadership Implications: Becoming a Global Leader

Key Terms

Toolkit Activity 13.1: Generations At Work

Toolkit Activity 13.2: Journey To Shrahad

Case Study 13.1: Managing Diversity At Ibm Netherlands

Case Study 13.2: “A Person Needs Face Like A Tree Needs Bark”

Self-Assessment 13.1: What Is Your Cultural Intelligence?

Self-Assessment 13.2: Do You Have A Global Mindset?

Section V: Leaders as Change Agents
Chapter 14: Organizational Culture
Chapter Learning Objectives

Culture Change at Verizon: Can You Hear Me Now?

What is Organizational Culture?

Markets, Bureaucrats, and Clans

National Culture and Organizational Culture

Strong Organizational Cultures


How Employees Learn Culture

Organizational Climate

Leadership Implications: Culture Change

Key Terms

Toolkit Activity 14.1: Comparing Organizational Cultures: IDEO and AmazonCASE STUDY 14.1: Changing Corporate Culture: The Case of B-MED

Self-Assessment 14.1: Comparing Service Climates

Chapter 15: Leading Change and Stress Management
Chapter Learning Objectives

Ing’s Agile Transformation

Forces Driving Organizational Change

Planned Organizational Change

Resistance to Change

Leading Change

Stress in the Context of Organizational Change

What is Stress?


Preventive Stress Management in Organizations

Leadership Implications: Helping Employees Cope

Toolkit Activity 15.1: Appreciative Inquiry

Toolkit Activity 15.2: Warning Signs Of Burnout

Toolkit Activity 15.3: Stressful Life Events

Case Study 15.1: We Have To Change: Alighting Innovation In The Utility Industry

Case Study 15.2: The Price Of Entrepreneurship

Self-Assessment 15.1: Leading Through Change Assessment

Self-Assessment 15.2: Perceived Stress Scale



Instructor Resource Site

Instructor Teaching Site  


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Don’t use an LMS platform? No problem, you can still access many of the online resources for your text via SAGE edge.


SAGE coursepacks includes:

·         Our content delivered directly into your LMS

·         Intuitive, simple format that makes it easy to integrate the material into your course with minimal effort

·         Assessment tools that foster review, practice, and critical thinking, and offer a more complete way to measure student engagement, including:

o    Diagnostic chapter pre tests and post tests that identify opportunities for improvement, track student progress, and ensure mastery of key learning objectives

o    Test banks built on Bloom’s Taxonomy that provide a diverse range of test items with ExamView test generation

o    Activity and quiz options that allow you to choose only the assignments and tests you want

o    Instructions on how to use and integrate the comprehensive assessments and resources provided

·         Chapter-specific discussion questions to help launch engaging classroom interaction while reinforcing important content

  • Assignable SAGE Premium Video (available via the interactive eBook version, linked through SAGE coursepacks) that is tied to learning objectives, and curated and produced exclusively for this text to bring concepts to life and appeal to different learning styles, featuring:
    • Corresponding multimedia assessment options that automatically feed to your gradebook

o    Comprehensive, downloadable, easy-to-use Media Guide in the Coursepack for every video resource, listing the chapter to which the video content is tied, matching learning objective(s), a helpful description of the video content, and assessment questions

    • Videos included from sources such AP, Bloomberg, and Wall Street Journal, as well as SAGE Knowledge videos linked to Learning Objectives.

·         EXCLUSIVE, influential SAGE journal and reference content, built into course materials and assessment tools, that ties important research and scholarship to chapter concepts to strengthen learning

·         Editable, chapter-specific PowerPoint® slides that offer flexibility when creating multimedia lectures so you don’t have to start from scratch but you can customize to your exact needs

·         Sample course syllabi with suggested models for structuring your course that give you options to customize your course in a way that is perfect for you

·         Lecture notes that summarize key concepts on a chapter-by-chapter basis to help you with preparation for lectures and class discussions

·         Integrated links to the interactive eBook that make it easy for your students to maximize their study time with this “anywhere, anytime” mobile-friendly version of the text. It also offers access to more digital tools and resources, including SAGE Premium Video

·         Author-selected cases from SAGE Business Cases provided in the Interactive eBook

·         All tables and figures from the textbook

Student Study Site

Student Study Site

SAGE EDGE FOR STUDENTS enhances learning, it’s easy to use, and offers:

·         eFlashcards that strengthen understanding of key terms and concepts, and make it easy to maximize student study time, anywhere, anytime

·         eQuizzes that allow students to assess how much they’ve learned and where they need to focus your attention

·         A customized online action plan that includes tips and feedback on student progress through the course and materials

·         Chapter summaries with learning objectives that reinforce the most important material

·         Chapter-specific study questions that allow students to engage with the material

·         Video resources that bring concepts to life, are tied to learning objectives, and are curated and produced exclusively for this text

·         Exclusive access to influential SAGE journal and reference content that ties important research and scholarship to chapter concepts to strengthen learning


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ISBN: 9781544331294