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Human Resource Management in Public Service

Human Resource Management in Public Service
Paradoxes, Processes, and Problems

Seventh Edition

July 2021 | 664 pages | CQ Press
Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues faced by employees and managers in the public sector, including managing under tight budgets with increasing costs, hiring freezes, contracting out, and the politicization of the civil service. Continuing the award-winning tradition of previous editions, authors Evan M. Berman, James S. Bowman, Jonathan P. West, and Montgomery R. Van Wart encourage active learning through various skill-building exercises and a mixture of individual, group, and in-class tasks.  

The Seventh Edition includes new examples on how COVID-19 has disrupted the workplace, equity and racial discord, organizational diversity, employee engagement and motivation, leadership development training, work-life balance, gender-based inequities, behavioral biases in appraisal, and unionization trends.

CHAPTER 1 • The Public Service Heritage: People, Process, and Purpose
A Day in the Life of Maria Hernandez

Some Challenges in Getting and Managing the Right People

Some Basic Definitions

The Structure and Role of Human Resource Departments

Historical and Institutional Context

Reforming Government in the Clinton, Bush, Obama, and Trump Years

Human Resource Management Principles

Ethics and Moral Management

CHAPTER 2 • Legal Rights and Responsibilities: Laws Governing the Workplace
The Foundations of Employment Law

The Employment Relationship

Balancing Employer, Employee, and Societal Interests

Privacy Issues

Pre-employment Investigations: Truth, Personality, Health, Credit, and Criminal Records


CHAPTER 3 • Recruitment: From Passive Posting to Social Media Networking
Factors in Recruitment: Employer and Applicant Perspectives

Recruitment Steps

Planning and Approval

Position Announcements

Recruitment Strategies

Enhancing Recruitment Prospects: The Seeker’s Perspective

Advancing From Job Seeking to Career Development

CHAPTER 4 • Selection: From Civil Service Commissions to Decentralized Decision Making
The Bases and Origin of Selection

Criteria in Selecting Selection Tests

Selection: Four Screening Phases

Initial Reviewing and Testing

Interviewing and Reference Checks: Narrowing the Pool

General Considerations for Those Conducting Interviews

Choosing and Negotiation

Post-offer and Hiring Issues

Appendix: The Professional Commitment Statement for Job Seekers

CHAPTER 5 • Position Management: Judicious Plan or Jigsaw Puzzle?
Three Types of Personnel Strategies

The Origins of Position Classification and Management

Job Design and Job Analysis

Job and Position Descriptions

From Jobs to Job Systems

Curbing, Cutting, and Eliminating Workforce

CHAPTER 6 • Employee Motivation: Possible, Probable, or Impossible?
Pull, Push, or Drive?

Human Resource Management and the Climate for Motivation

Tools of Motivation

CHAPTER 7 • Compensation: Vital, Visible, and Vicious
Equity and Expectancy Theory

Pay Determination

Philosophy: Lead, Match, or Lag

The Perennial Pay Debate

Labor Market Forces: External Competition

Job Content: Internal Consistency

Individual Considerations: Fairness and Contributions


Appendix: Compensation for Graduate Degrees in Public Affairs and Administration

CHAPTER 8 • Employee-Friendly Policies: Fashionable, Flexible, and Fickle
Workforce and Workplace Trends

Work–Family Programs

Health, Safety, and Wellness Programs

Flexible Work Arrangements

Traditional Benefits: Not-So-Employee-Friendly Trends

Implementation, Assessment, and Evaluation

Avoiding and Coping With Hostility at Work

Best Places to Work

Appendix A: Questions for Employees and Employers Regarding Telecommuting Arrangements

Appendix B: Some Questions to Answer When Considering Implementation of Employee-Friendly Policies

Appendix C: Family-Friendly Policies

CHAPTER 9 • Training and Development: Exploring New Frontiers
General Principles of Learning

Training Strategies

Organizational Training and Development

The Strategic Turn

Application: Ethics Training

Appendix: Needs Assessment and Evaluation for Training

CHAPTER 10 • Appraisal: A Process in Search of a Technique

Appraisal Systems


Rating Errors: The Underbelly of Appraisals

Improving the Process

Disciplinary Systems

Appendix: Corrective Actions

CHAPTER 11 • Unions and the Government: Protectors, Partners, and Punishers
Background: The Context and Evolution of Employee Relations

Differing Views of Unions

Paradoxes and Contradictions

Trends and Variations

Appendix A: Tips for Managers When Dealing With Unions

Appendix B: Tips for Unions When Dealing With Managers

CHAPTER 12 • Collective Bargaining: Structures, Strategies, and Skills
Structure, Representation, and Collective Bargaining

Bargaining-Related Reforms

Hostility vs. Harmony

Appendix A: Bargaining Checklist and Observation Sheet

Appendix B: Mock Disciplinary Appeal Board Hearing

CONCLUSION • The Future as Opportunity, Not Destiny
New Technologies, Human Competencies, Failures, and Reforms

Taking Responsibility for Paradoxes

Public Service as a Calling

The Years Ahead

Envoi: Dream While Awake

About the Authors

This was a great textbook. The resources were wonderful. My students enjoyed the format and the materials. I am now trying to adopt the 7th edition and having challenges accessing the instructor resources through Sage Publishing.

Ms Bethany A Behrhorst
Public Admin/Policy Analy Dept, Southern Illinois University-Edwardsville
July 3, 2022

I have used the earlier edition and found it ideal for my classes in public HRM. I am going to use your publication in my class this winter and need a copy of the newer edition. I found the book's coverage of latest trends in public HRM to be most appropriate for graduate students.

Dr Charles Edward Mitchell
Political Science/Public Administration, Troy University-Troy
October 25, 2021

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ISBN: 9781071848906