Introduction: Communicating in a Culturally Diverse Society
Part 1: Challenges of Living in a Global Society
Contributors to cultural diversity
Necessity and benefits of intercultural communication
Join the debate: Will globalization result in the disappearance of local cultures?
Case study: Migration and diversity in Australia
Part 2: Understanding Communication
The multifaceted nature of communication
Models of communication
Current issues theorizing communication
Communication and culture
Join the debate: Universal or culture-specific theories of communication?
Case study: hanging out in the public square
Part 3: Understanding Culture
Definitions and components of culture
Characteristics of culture
Join the debate: Are we what we eat?
Case study: mobile banking in rural Papua New Guinea
Part 4: The Influence of Culture on Perception
Stages of the perception process
The influence of culture on perception
Perception and intercultural communication
Join the debate: Is ageism the fear of our future self?
Case study: How are eastern Europeans perceived by the West?
Part 5: Cultural and Value Orientations
Hofstede's cultural dimensions
Hall's high-and-low-context cultural dimension
Kluckhohn and Strodtbeck's value orientations
Schwartz's cultural value theory
Intercultural communication ethics
Join the debate: Should same-sex marriage be accepted across the world?
Case study: Museums as a site of culture
Part 6: Categorization, Subgroups and Identities
Social categorization and identities
Subgroup memberships and identities
Identities and intercultural communication
Join the debate: Is identity what we have or what we perform?
Case stuy: South African identity and apartheid in South Africa
Part 7: Verbal Communication and Culture
The components and characteristics of verbal codes
Language, culture, and discourse
Cultural variations in verbal communication
Language and identity
Join the debate: 'Do the limits of my language mean the limits of my world?'
Case study: How is politeness expressed across cultures
Part 8: Nonverbal Communication and Culture
Characteristics and functions of nonverbal codes
Types of nonverbal communication
Influence of culture on nonverbal communication
Join the debate: How can we lie with our body language?
Case study: Nonverbal expressions in politcis - the case of Vladimir Putin
Part 9: Immigration and Acculturation
Migration and cultural diversity
Diversity and multiculturalism
Culture shock and acculturation orientations
Join the debate: to what extent should migrants be encouraged to maintain their heritage culture?
Case study: the cronulla riots
Part 10: Developing Relationships with Culturally Different Others
Dimensions and characteristics of human relationships
Stages of human relationship development
Culture and human relationship development
Developing intercultural relationships
Join the debate: Does communication technology bring us closer or set us further apart?
Case study: Love by arrangement in India
Part 11: Managing Intercultural Conflicts
Potential sources of intercultural conflict
Conflict stages and conflict management approaches and styles
Influence of culture on conflict management
Join the debate: When can conflict lead to productive and positive outcomes in workplaces?
Case study: Hollywood celebrity activism in war-torn societies
Part 12: Mass Media, Technology, and Cultural Change
Globalization, technology, and mass media
Mass media and symbolic social reality
Mass media and cultural change
Join the debate: Will the print media still maintain a place in the digital age?
Case study: OhmyNews in South Korea
Part 13: Becoming an Effective Intercultural Communicator
Homogenization and fragmentation
Globalization and localization
Developing intercultural competence
Join the debate: Will our attitudes become more 'provincial' in the global economy?
Case study: Doctors without borders