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Key Concepts in Hospitality Management

Key Concepts in Hospitality Management

Edited by:
  • Roy C Wood - NHTV Breda University of Applied Sciences

February 2013 | 200 pages | SAGE Publications Ltd

"Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry."
- Peter Lugosi, Oxford School of Hospitality Management

"This text is a fascinating read... Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book."
- Erwin Losekoot, Auckland University of Technology

"All different aspects of the hospitality industry are elaborated on... All in all a wonderful course book for for our students!"
- Claudia Rothwangl, ITM College

This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world.

A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book.

Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.

Roy C Wood
Editor's Introduction
Roy C Wood
Accommodation, Lodging and Facilities Management
Gareth Currie
Beverages and Beverage Management
Bert Smit
Consumer Behaviour in Hospitality
Olaf W Hermans
Customer Relationship Management in Hospitality
Geoff Marée
Design for Hotels
Stephen Ball
Entrepreneurship in Hospitality
Gareth Currie
Food, Beverage and Restaurant Management
Roy C Wood
Food Production and Service Systems
E Hachemi Aliouche and Udo A Schlentrich
Simen Kooi
Front Office Management
Marc B Stierand
Gastronomy and Haute Cuisine
John Mackillop
The Hospitality Finance Environment
Bob Brotherton
Hospitality and Hospitality Management
Roy C Wood
Hospitality Management Education
Frans Melissen
Hotels, Hospitality and Sustainability
Peter O'Connor
Hotels and the Internet
Protyush Banerjee
Hotels and Security
Marina Brinkman-Staneva
Housekeeping Management
Yvonne Guerrier
Human Resource Management in Hospitality
Rob van Ginneken
Income Statements in Hospitality Finance
Michael Schwarz
Industry Structure and Sectors in Hospitality
Peter O'Connor
Information Technology in Hospitality
Marc Stierand
Innovation in Hospitality
Constantinos Verginis
Investing in Hotels
Sue Horner and John Swarbrook
Marketing in Hospitality
Roy C Wood
The Meal Experience
Udo A Schlentrich
Meetings, Incentives, conferences, Conventions and Events/Exhibitions (MICE)
G Barry O'Mahoney
Operations Management in Hospitality
Yvonne Guerrier
Organizational Behaviour in Hospitality
Jane F Eastham and Alisha Ali
Procurement in Hospitality
Stan Josephi
Revenue Management
G Barry O'Mahoney
Service Quality in Hospitality
Roy C Wood
Service, Service Industries and the Hospitality Sector
Theodore Benetatos
Strategy and Strategic Management in Hospitality
Judi Brownell
Women, Gender and Hospitality Employment

Provided key theories to students in hospitality management

Mr Ian Embury
School of Culture and Lifestyle, Derby Univ.
July 4, 2014

A good handbook for students, but does not cover indepth critical areas.

Ms Claire Forder
Valby, Copenhagen Business Academy
March 24, 2014

The text covered basic concepts useful for students in hospitality management.

Dr Emeka Okonkwo
Archaeology and Tourism, University of Nigeria
February 16, 2014

A well written book and a must read for all students of hospitality Management

Mr Alan Johnston
York St John Business School, York St John University
February 8, 2014

A good reference text that students can dip in & out of.

Mrs Suzanne Weekes
London School of Hospitality & Tourism, University of West London
February 6, 2014

This is a well-considered text that covers many key concepts in Hospitality Management. Many of the chapters offer some overview to core management aspects in a hospitality context and also point to current issues driving the industry

Mr Patrick Muigai
Schl of Tourism, University of West London
January 9, 2014

An excellent range of relevant chapter topics included. Each chapter is easy to follow and is clear and concise. It is wholly relevant to a number of modules studied within my programmes.

Ms Luane Quigley
Hospitality, Tourism & Sport, North West Regional College
October 25, 2013

Book is a bit basic for degree level, however some useful information in regards to food and beverage management.

Ms Jennifer Kaye
Dept of Business and Management, Colchester Institute
September 18, 2013

A good introductory text offering a brief overview of main themes in hospitality: encourages to 'dig' deeper!

Dr Dot Ujma
The School of Sport, Tourism and the Outdoors , University of Central Lancashire
July 30, 2013

A well written book that covers a variety if different areas within the hospitality industry. The book is structured in useful chapters that allows the students to explore what the industry has to offer.

Miss Lisa Wyld
HE, Hospitality and Tourism, Westminster Kingsway College
June 14, 2013

Sample Materials & Chapters


Chapter 1

For instructors

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ISBN: 9781446200698
ISBN: 9781446200681

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