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Little BIG Things in Operational Excellence
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Little BIG Things in Operational Excellence



September 2021 | 324 pages | SAGE Publications Pvt. Ltd
Operational excellence is an attainable destination. In the post-COVID world, operational excellence has taken centre stage as business organizations try to manage costs and adapt to changing needs of the customers.

This book is a guide that focuses on the softer dimensions of operational excellence. The author calls them the ‘little big things’, the solutions of which are found not just in the business world but the world beyond, such as behavioural sciences, space travel, conflicts, metaphors and stories from unsung pioneers. It provides insights on processes, data, automation, change management and culture. The book presents a groundbreaking way of doing things and define strategies to identify and prioritize opportunities, implement improvement plans, monitor, continuously improve and sustain results.

With globally applicable value-adding activities and disciplines, Little BIG Things in Operational Excellence covers it all—processes, people and operations.
 
Preface
 
Acknowledgements
 
Many Hues of Operational Excellence
 
7 Ps of Operational Excellence
 
Energizing an Operational Excellence Transformation
 
When a Rejected Take-off Is Imminent
 
Power of Early Wins
 
How to Lose Friends and Alienate Staff
 
10 Laws of Process Work
 
Make Better Decisions by Questioning
 
The Bed Sheet Scandal
 
Taking the OPEX Flight
 
Alan Kurdi, Fukushima and Emotional Connection
 
It’s Not WHAT but HOW You Say
 
Story of an Unsung Pioneer
 
Using Neuroscience to Manage Change
 
Pressing the Idea Button
 
When Good Is the Enemy of Better
 
It’s Not Just about Cost Cutting
 
Collaboration Wins Games
 
Don’t Serve Your Customers Deep-fried Lizards
 
Judgement of Paris
 
Power of Past Accomplishments
 
Complexity Management
 
Taking Risks during a Downturn
 
What the Tenerife Air Disaster Taught Us
 
Managing the Third-quarter Phenomenon
 
Learnings from the First Space Mutiny
 
Understanding the Blackbox Culture
 
Demystifying Robotic Process Automation
 
Embrace Conflict to Solidify Outcomes
 
Why Employees Don’t Follow Processes
 
Perfect Your Brainstorming Techniques
 
Strategies for Behaviour Change
 
The Privacy Paradox
 
Nine Laws of Customers
 
Know Your Customers
 
The Power of Open Big Room
 
Knowing the Mechanics of Teams

‘It is a thought-provoking book where you learn about operational excellence not only from the author’s experience but also from stories and events beyond the business world.…’

Bhargav Dasgupta
MD and CEO, ICICI Lombard General Insurance Co. Ltd

‘It is a s superb collection of examples and lessons learned, which will avail the reader with a wealth of opportunities to focus on the right topics to improve operations and, more importantly, avoid making the mistakes others have already done.’

Anatolijus Fouracre
CEO, Swiss Post Solutions, Vietnam; Member of the Executive Board, Swiss Post Solutions

‘In his book on Little BIG Things in Operational Excellence, Debashis Sarkar provides a comprehensive view of sustainable operational excellence. His numerous practical examples from various domains will provide an actionable road map to create operational excellence in one’s own organization. I am looking forward to reading this book with great anticipation.’

Dr Manu K. Vora
Chairman and President, Business Excellence, Inc., USA; Fulbright Specialist, US Department of State, USA

‘I have known Deb for 10 years. He is an outstanding individual and a man of high integrity and ethics. He leads from the front and is a very inspiring leader—notably humble. His knowledge is profound and intense. There is tremendous learning from him. He explains the most difficult and complex content in a very simple way so that everyone can understand. He is always up to date. I would recommend and encourage everyone to read this book. We will be the beneficiaries.’

Vishwanathan Gopalan
Director—Finance, Global Delivery Centre, BNY Mellon

‘Little BIG Things in Operational Excellence is a delightful read, evidence based and full of insights. Debashis has this amazing ability to unearth nuggets from compelling stories. Clearly, these can come handy as we navigate the challenges of operational excellence.’

Sashidharan Menon
Group Head of Compliance and Corporate Governance, Bank of Sharjah, UAE

‘Operational excellence is pivotal to achieving competitive advantage. The compelling stories and experiences shared by Debashis make the book one of the finest in the field of operational excellence. The ‘little big things’ can do wonders; I enjoyed reading every bit of it.’

Gautam Mahipal
Managing Director, APAC Regional Controller at State Street

‘Debashis’s book is a must-read for operational excellence practitioners who want to bring people, processes, operations strategies and technologies together to deliver value in a changing world.’

Alice Clochet
Editor, Process Excellence Network, UK

‘I have known Debashis for his work in operational excellence over more than a decade. He has this innate ability to offer simple guidance but produce big impact transformationally. The book brings simplicity to the field of operational excellence. I wish the readers of the book a wonderful useful voyage into how to make business perform better.’

Ravi Krishnamurthy
President, SBILIFE

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ISBN: 9789354790065
£16.00