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Management Today
Best Practices for the Modern Workplace

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November 2019 | 600 pages | SAGE Publications, Inc
Today’s ever-evolving workplace requires managers to hone new skills so they can make informed decisions, manage diverse teams, and lead change. 

Management Today: Best Practices for the Modern Workplace cuts through the noise by introducing students to evidence-based management theories, models, and strategies. Experiential activities, critical thinking questions, and self-assessments provide students with hands-on opportunities to practice essential management skills. Authors Terri A. Scandura and Kim Gower provide best practices and explore timely issues like emotional intelligence, cultural intelligence, and virtual teams. Real-world cases explore good and bad examples of management, including the college admissions scandal, Theranos, and Walmart. In-depth coverage of big data, data analytics, and technology ensures students are ready to thrive in today's workplace.


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Preface
 
Acknowledgments
 
About the Authors
 
PART I: INTRODUCTION
 
Chapter 1: Becoming a Manager
What Managers Do

 
What Is Management?

 
The Management Process

 
A Brief History of Management Theory

 
Managerial Roles

 
Managerial Behaviors

 
Skills Managers Need Today

 
Plan For This Textbook

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
PART II: PLANNING
 
Chapter 2: Making Decisions and Using Analytics
Decisions: The Big Ones

 
Decision-Making in Organizations

 
Intuition

 
Decision Traps

 
Creative Problem-Solving

 
Making Decisions Using Business Analytics

 
The Era of “Big Data”

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
Chapter 3: Ethics and Social Responsibility
What Role Do Ethics and Social Responsibility Play in Effective Management?

 
What Do People Think of When They Think of Ethics?

 
Kohlberg’s Stages of Moral Development

 
Ethical Climate

 
Ethical Decision-Making

 
The Importance of Corporate Social Responsibility

 
The Future of Corporate Social Responsibility

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
Chapter 4: Organizational Culture and Change
A Small Business Implements Change

 
Organizational Culture and Its Characteristics

 
Strong Organizational Cultures

 
Socialization

 
How Employees Learn Culture

 
Forces Driving Organizational Change

 
Types of Organizational Change

 
Overcoming Resistance to Change

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
Chapter 5: Strategic Management and Planning
How Important Is Strategic Management?

 
Strategic Plans

 
Mission and Vision Statements

 
Competitive Advantage

 
Porter’s Five Forces and SWOT Analysis

 
Goals and Objectives

 
Understanding Profit and the 3Ps in Strategic Planning

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
PART III: ORGANIZING
 
Chapter 6: Organizational Design
Structure: Who Needs It?

 
Millennial and Gen Z Appeal

 
What Is Organizational Structure?

 
Dimensions of Organizational Design

 
Forms of Organizational Structure

 
Organizational Structure Types

 
Levels of Management

 
Sociotechnical System and Job Design

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
Chapter 7: Communication
Oprah Winfrey’s Conversational Competence

 
What Is Communication?

 
Language Barriers to Effective Communication

 
Improving Organizational Communication

 
Communication Challenges

 
Cross-Cultural Communication

 
Managing Knowledge in Organizations

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
Chapter 8: Human Resource Systems
Will You Be Hired by a Chatbot?

 
What Is Human Resource Management?

 
The Functions of HRM

 
Staffing

 
Compensation

 
Training and Development

 
Strategic Human Resource Management

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
PART IV: LEADING
 
Chapter 9: Understanding Individuals and Diversity
What Would You Do?

 
What Is Personality?

 
Psychological Capital

 
Emotional Intelligence

 
Diversity Approaches

 
Generations in the Workplace

 
Managing Diverse Followers

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
Chapter 10: Motivation
Can You Solve the Candle Problem?

 
What Is Motivation?

 
Need Theories

 
Expectancy Theory

 
Goal Setting

 
Reinforcement Theory

 
Organizational Justice

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
Chapter 11: Managing Teams
When Teamwork Isn’t Fair

 
What Is a Team?

 
Team Goals

 
Team Development

 
Team Effectiveness

 
Team Challenges

 
Team Decision-Making

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
Chapter 12: Leadership
What Makes an Effective Leader?

 
What Is Leadership?

 
Leadership Traits

 
Leadership Behaviors

 
It All Depends—Contingency Leadership

 
The Role of Relationships

 
Trust

 
Transformational Leadership

 
Contemporary Approaches to Leadership

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
Chapter 13: Managing in a Global Environment
Alexa Is Making New International Friends

 
What Is Culture?

 
Hofstede’s Cultural Values

 
Project Globe

 
The Impact of Globalization on Management

 
The Global Mindset

 
Cultural Intelligence

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
PART V: CONTROLLING
 
Chapter 14: Budget Control
What Is Budget Control?

 
What Are Budgets and What Can They Do?

 
The Many Different Types of Budgeting Systems

 
Components for Managing a Budget

 
Applying Appropriate Budget Systems

 
Using Budgets to Make Organizational Decisions

 
Budgets as Decision-Making Tools: An Ethical Perspective

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
Chapter 15: Management Control Systems and Technology
What Is Management Control?

 
Management Control as the Umbrella of Management

 
What Types of Control Systems Are Used by Organizations?

 
Types of Controls Based on Organizational Need

 
Using Controls to Forecast, Track, and Balance Organizational Systems

 
Technology and Data Analytics as Management Control

 
Data Analytics

 
Managerial Implications

 
Key Terms

 
Toolkit

 
 
Appendix: The Scientific Method
 
Glossary
 
References
 
Index

Supplements

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Sample Materials & Chapters

Chapter 4: Organizational Culture and Change

Chapter 11: Managing Teams


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