Managerial Communication
Strategies and Applications
Seventh Edition (International Student Edition)
- Geraldine E. Hynes - Sam Houston State University, USA
- Jennifer R. Veltsos - Minnesota State University, Mankato, USA
Additional resources:
Other Titles in:
Business & Management (General)
Business & Management (General)
March 2018 | SAGE Publications, Inc
A market leader in the field, known for its balanced examination of verbal and non-verbal communication, solid research base, and focus on managerial competencies.
There is detailed coverage of contemporary communication principles, such as virtual teams, online communication, and visual communication. Along with an emphasis on leadership development, and networking skills, which helps students understand how they can create cohesive teams, listen to employees, and strengthen their career management and interpersonal relationships.
New to this edition
- New chapter on visual communication includes best practices for designing documents, creating graphics and illustrations, and using data effectively and ethically.
- New coverage of virtual presentations and virtual teams as well as expanded coverage of video conferencing and social media ensures students are prepared to effective use technology in the workplace.
- Updated examples and citations throughout reflect the latest research in managerial communication
The book is complemented by online resources, including Test banks, Sample course syllabi, PowerPoint® slides, multimedia content, discussion questions and class activities for instructors and Mobile-friendly practice quizzes and further web resources for students.
Suitable for Managerial Communication modules
Part I: Managing in Contemporary Organizations
Chapter 1. Communicating in Contemporary Organizations
| A Brief History of Managerial Communication |
| Factors Affecting Communication Contingencies |
| The Importance of Studying Managerial Communication |
| Summary |
| Cases for Small Group Discussion |
Chapter 2. Understanding the Managerial Communication Process
| Levels of Managerial Communication |
| A Strategic Approach |
| Feedback and Measures of Effectiveness |
| Critical Errors in Communication |
| Summary |
| Cases for Small Group Discussion |
Chapter 3: Communicating with Technology
| A Framework for Using Technologically Mediated Communication |
| Matching Technology and the Message |
| Communicating with Technology at Work |
| Considerations for Technology Use |
| The Management Challenge |
| Summary |
| Cases for Small Group Discussion |
Part II: Group Communication Strategies
Chapter 4. Managing Meetings and Teams
| Advantages and Disadvantages of Working in Teams |
| Strategic Considerations for Meeting |
| Strategic Considerations for Face-to-Face Meetings |
| Strategic Considerations for Virtual Meetings |
| Group Decision-Making Formats |
| Summary |
| Cases for Small Group Discussion |
Chapter 5: Making Presentations
| Plan Your Presentation |
| Organize Your Presentation |
| Prepare Your Visual Aids |
| Deliver Your Presentation |
| Media Presentations |
| Team Presentations |
| Impromptu Speaking |
| Summary |
| Cases for Small Group Discussion |
Chapter 6. Communicating Visually
| Document Design |
| Using Graphics |
| Summary |
| Cases for Small Group Discussion |
Part III: Writing for Managers
Chapter 7: Writing in the Workplace
| The Unique Role of Managerial Writing |
| Stage One: Planning |
| Stage Two: Composing |
| Stage Three: Revising |
| Collaborative Writing |
| Summary |
| Cases for Small Group Discussion |
Chapter 8: Writing Routine Messages
| Audience Adaptation |
| Organizational Strategies |
| Specific Types: Direct Messages |
| Specific Types: Indirect Messages |
| Letter Formats |
| Internal Correspondence |
| Summary |
| Cases for Small Group Discussion |
Chapter 9: Writing Reports and Proposals
| The Report Writing Process |
| Strategic Considerations |
| Memo and Letter Reports |
| Elements of the Formal Report |
| Visual Aids |
| Summary |
| Cases for Small Group Discussion |
Part IV: Understanding Messages
Chapter 10. Listening
| Benefits of Listening |
Barriers to Listening
| Preparing to Listen |
| Specific Techniques for Active Listening |
| Specific Techniques for Interactive Listening |
| Listening to Informal Communication |
| Listening to the Total Environment |
| Developing a Listening Climate |
| Summary |
| Cases for Small Group Discussion |
Chapter 11: Communicating Nonverbally
| The Importance of Nonverbal Communication |
| The Functions of Nonverbal Cues |
| Movement |
| Spatial Messages |
| Personal Appearance |
| Voice |
| Applications of Nonverbal Communication Research |
| Nonverbal Signs of Deception |
| Summary |
| Cases for Small Group Discussion |
Chapter 12: Communicating Across Cultures
| Rationale |
| What is Culture? |
| Intercultural Myths |
| Some of the Ways in Which We Differ |
| Should You Learn the Language |
| Nonverbal Sensitivity |
| What is a Good Intercultural Communicator? |
| Developing Interculturally Sensitive Managers |
| Summary |
| Cases for Small Group Discussion |
Part V: Communicating Interpersonally
Chapter 13: Managing Conflict
| Benefits of Conflict |
| The Relationship Between Communication and Conflict |
| Sources of Conflict |
| Strategies in Conflict Resolution |
| Problem Solving: The Win-Win Strategy |
| Conflict and Management Success |
| Summary |
| Cases for Small Group Discussion |
Chapter 14: Negotiating
| Negotiation and Networking |
| Negotiation and Conflict |
| A Strategic Model for Negotiations |
| Layer 1: Culture and Climate |
| Layer 2: Sender, Receiver, and Purpose |
| Layer 3: Time, Environment, Content, and Channel |
| Layer 4: Core Strategies |
| Summary |
| Cases for Small Group Discussion |
Chapter 15: Conducting Interviews
| Barriers to Effective Interviews |
| Strategies for Effective Interviews |
| Employment Interviews |
| Performance Review Interviews |
| Networking |
| Summary |
| Cases for Small Group Discussion |
Supplements
Instructor Resource Site
For lecturers:
- Test banks
- Sample course syllabi
- PowerPoint® slides
- Multimedia content
- Discussion questions
- Class activities