Managing Conflict in a Negotiated World
A Narrative Approach to Achieving Productive Dialogue and Change
- Peter M. Kellett - The University of North Carolina at Greensboro, USA
- Diana G. Dalton - V. F. Corporation, Greensboro, NC
Each chapter begins with a chapter overview, key terms, learning objectives, and case study narratives, and concludes with a summary, discussion questions, and additional exercises. These features help students absorb the material better by previewing what they are going to learn, then reviewing and practicing what they have learned.
The book includes separate chapters on conflict in one's community, global conflict, and mediation.