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"The book's interplay of conceptual and empirical thinking is one of its strengths. Data to illustrate the results come from case studies conducted with 13 individual organizations and 6 multiorganizational units, all of them in the United Kingdom, and all using one or another performance-measurement system. Each of the middle five chapters of the book reflects on some specific element of this agenda, and these chapters will be particularly interesting to practicing managers.

Roland J. Kushner

Provides a good summary of measurement tools widely used in the for profit sector and how they can be used in NFP

Mr Brian Carroll

Provides a good overview of the issues connected with the concept of 'performance management' in social enterprises and illustrates these through real life case studies.

Mr Robin Miller

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