The book is a useful compendium for practitioners… the author’s efforts at developing notions that have practical benefits are creditable. It is also apparent that methodology for conducting the study , such as questionnaire validation, analysis and presentation is robust and well developed… author have made full use of the his rich industry experience to present several relevant examples from the industry.
This book explores some ideas that seem to have worked in India about how employee loyalty can be measured and therefore managed. The strong point of the book is that it provides insights to help leaders deal with different types of employees. Another interesting feature is that it also shows how behavioural loyalty is influenced by conditions external to the organisation such as the industry growth, competitive scenario and government regulations.
The book is thorough and the author provides clear micro perspectives on a strategic and actionable way forward to seal employee loyalty within organizations. Rao`s Tao goes beyond by providing incisive insights into a fundamentally changed modern relationship between employer and employee.
Complete and holistic in its approach, helps to identify, comprehend and build a team of highly loyal employees...the book provides a novel loyalty segmentation/matrix that grades employees as truly loyal, accessible, trapped and high risk employees...to build and maintain truly loyal employees, the Tao way, helps to holistically measure and manage employee loyalty levels by extending the responsibility and accountability within the entire organization.