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Operations Management

Operations Management
Managing Global Supply Chains

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March 2017 | 1 016 pages | SAGE Publications, Inc

"It certainly follows through on the supply chain orientation, more so than any other introductory OM book I have reviewed. The explanations of the techniques, both pure calculations and tools like VSM, are very methodical and easy to follow."

-Geoff Wlllls, University of Central Oklahoma


Operations Management: Managing Global Supply Chains takes a holistic, integrated approach to managing operations and supply chains by exploring the strategic, tactical, and operational decisions and challenges facing organizations worldwide. Authors Ray R. Venkataraman and Jeffrey K. Pinto address sustainability in each chapter, showing that sustainable operations and supply chain practices are not only attainable, but are critical and often profitable practices for organizations to undertake. With a focus on critical thinking and problem solving, Operations Management provides students with a comprehensive introduction to the field and equips them with the tools necessary to thrive in today’s evolving global business environment. 


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Chapter 1: Introduction to Managing Global Operations and Supply Chains
Supply Chains and Operations Management in the Global Economy  
What Does Operations Management Entail?  
What Does Supply Chain Management Entail?  
An Integrated Perspective on Operations and Supply Chain Management  
The Evolution of Operations and Supply Chain Management  
Current and Emerging Issues in Operations and Supply Chain Management  
Road Map: How This Text Is Organized  
Chapter 2: Operations and Supply Chain Strategies
Levels of Strategic Planning  
Formulating and Evaluating Operations Strategies  
Formulating and Evaluating Strategies for Service Organizations  
Measuring Productivity as Part of Strategic Planning  
Strategies for Supply Chains  
Global Strategies  
Sustainabilility Issues  
Chapter 3: Project Management
Projects, Project Teams, and Measuring Success  
Project Life Cycles  
Conceptualizing and Planning Projects  
Scheduling Projects  
Supply Chains for Projects  
Executing, Evaluating, and Terminating Projects  
Sustainability Issues  
Global Projects  
Chapter 3 Supplement: Project Management
Determining the Probability of a Project Being Completed on Time  
Calculating the Time-Cost Trade-Offs of Crashing a Project  
Calculating a Project’s Earned Value  
Chapter 4: Product and Service Innovations
Why Companies Develop New Products and Services  
How New Products Are Developed  
New Product Development Concepts and Strategies  
Using Technology to Develop New Products  
Global Product Development  
New Product Development Issues for Supply Chains  
How Services Are Designed  
Legal, Ethical, and Sustainability Issues  
Chapter 4 Supplement: Reliability
Understanding Reliability  
Availability and Maintainability  
Chapter 5: Managing for Quality
Defining Quality  
The Benefits and Costs of Managing Quality  
The Evolution of Quality Management and Its Pioneers  
Major Quality Management Initiatives  
Quality Management Tools and Techniques  
Managing Quality for Supply Chains  
Global Quality Management  
Legal, Ethical, and Sustainability Issues  
Chapter 6: Quality Improvement and Control Tools
Quality Control Versus Quality Assurance  
Quality Appraisal Tools  
Quality Defect Prevention Tools  
Quality Design Tools  
Chapter 7: Capacity Planning
Capacity Planning  
Service Capacity Planning  
Capacity Planning for Supply Chains  
Ethical and Sustainability Issues  
Global Capacity Management  
Chapter 8: Supply Chain Design and Location Planning
Supply Chain Design and Facility Location Decisions  
Phases in the Supply Chain Design and Location Decision-Making Process  
Analytical Methods for Evaluating Locations  
Ethical and Sustainability Issues  
Global Location Planning  
Chapter 9: Process Design and Layout Planning
Designing, Selecting, and Redesigning Manufacturing Processes  
Designing Service Processes  
Designing Processes for Supply Chains  
Global Process Design  
Layout Planning  
Legal, Ethical, and Sustainability Issues  
Chapter 9 Supplement: Tools for Analyzing, Designing, and Selecting Processes and Layouts
Process Selection, Design, and Analysis Tools  
Layout Analysis Tools and Techniques  
Chapter 10: Supplier Management
Supplier Management and Its Goals  
The Supplier Management Process  
Managing Service Providers  
Global Supplier Management  
Legal, Ethical, and Sustainability Issues  
Chapter 11: Logistics Management
Integrated Logistics Management  
Order Fulfillment  
Transportation Management  
Materials Handling  
Warehousing Management  
Inventory Management  
Facilities Network Design  
Global Logistics  
Logistics Outsourcing  
Logistics in the Service Sector  
Ethical and Sustainability Issues  
Chapter 12: Demand Management and Customer Service
Demand Management  
Global Demand Management  
Services Demand Management  
Customer Service and Demand Management  
Ethical and Sustainability Issues  
Chapter 13: Demand Forecasting Methods
Introduction to Forecasting and Its Applications  
The Characteristics of Good Forecasts  
Qualitative Versus Quantitative Forecasting Methods  
Measuring and Monitoring the Accuracy of Forecasting Methods  
Monitoring and Controlling Forecasts  
Forecasting for Supply Chains  
Ethical Issues  
Chapter 14: Lean Operations and Supply Chains
Introduction to Lean Operations  
The Philosophy of Lean Systems  
Elements of Lean Systems  
Lean Services  
Lean Supply Chains  
Lean Global Supply Chains  
Sustainability Issues  
Chapter 15: Inventory Management
Types of Inventory  
Inventory Costs  
Inventory Considerations for Supply Chains  
Inventory Management Measures  
Key Features of Effective Inventory Management Systems  
Uncertainty in Supply Chain Inventories: The Bullwhip Effect  
Ethical and Sustainability Issues  
Global Inventory Management  
Service Sector Inventory Management  
Chapter 16: Inventory Control Models
How Much to Order: Continuous Review Systems  
When to Order: Reorder Point for Continuous Review Systems (EOQ Model)  
How Much to Order: Periodic Review Systems  
How Much to Order: Single-Period Inventory Systems  
Chapter 17: Sales and Operations Planning
The Basics of Sales and Operations Planning  
Benefits of Sales and Operations Planning  
Framework of the Sales and Operations Planning Process  
Options for Influencing Demand and Supply In Sales and Operations Planning  
Sales and Operations Planning Strategies  
Methods for Sales and Operations Planning  
Sales and Operations Planning for Supply Chains  
Sales and Operations Planning in Service Industries  
Sustainable S&OP: Sales Carbon Operations Planning (SCOP)  
Ethical Issues  
Chapter 18: Master Scheduling and Material Requirements Planning
Master Scheduling  
Material Requirements Planning  
Ethical and Sustainability Issues  
Chapter 18 Supplement: Capacity Requirements Planning, MRP II, ERP, and DRP
Capacity Requirements Planning (CRP)  
Manufacturing Resource Planning (MRP II)—An Extension of MRP  
Enterprise Resource Planning (ERP)  
Impact of MRP, MRP II, and ERP on Supply Chains  
Distribution Requirements Planning (DRP)  
Sustainability Issues  
Chapter 19: Detailed Scheduling
What Detailed Scheduling Is  
Types of Scheduling For Manufacturers  
Why Scheduling Is Complex  
Scheduling in the Service Sector  
Scheduling for Supply Chains  
Ethical and Sustainability Issues  
Module A: Linear Programming
Features of a Linear Programming (LP) Problem  
Solving Linear Programming Problems Using Excel  
Sensitivity Analysis  
Additional Linear Programming Models  
Module B: The Transportation Models
Formulating and Solving the Transportation Problem  
Additional Issues in Transportation Modeling  
Module C: Waiting Line Models
Introduction to Waiting Line Models  
Queuing Models  
Module D: Simulation
Introduction to Simulation  
Monte Carlo Simulation  
Module E: Learning Curves
What Are Learning Curves?  
Applications of Learning Curves  
Approaches to Solving Learning Curve Problems  
Learning Curves in Cost Estimation  
Limitations of Learning Curves  
Module F: Decision-Making Tools
Using a Systematic Decision-Making Process  
Elements in the Decision-Making Process  
Categorizing Decisions  
Techniques for Making Decisions Under Certainty, Uncertainty, and Risk  
Techniques for Making Sequential Decisions  
Appendix A: Tables
Appendix B: Answers to Select Problems
Name Index
Subject Index


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It is the best Operations and Supply Chain Management book I’ve ever reviewed in my 20+ years in this business.

Phillip Musa
University of Alabama at Birmingham

A fresh look and approach to studying OM”

Anthony Narsing
Middle Georgia State University

"The Integrative approach really sets this text apart from the existing ones."

Beate Klingenberg
Marist College

"It certainly follows through on the supply chain orientation, more so than any other introductory OM book I have reviewed. The explanations of the techniques, both pure calculations and tools like VSM are very methodical and easy to follow"

Geoff Wlllls
University of Central Oklahoma

“The inclusion of ethics and sustainability in each topic is new and exciting. I would definitely consider [this book] for my OM class.”

Leyla Ozsen
San Francisco State University

“The operations profiles are excellent in explaining the importance of the integration of operations and supply chain management.”

Zhiwei Zhu

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ISBN: 9781506302935