Organizational Crisis Communication
Share

Organizational Crisis Communication
A Multivocal Approach



© 2017 | 280 pages | SAGE Publications Ltd

Lecturers/Instructors - Request a free digital inspection copy here

When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond.


This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach.  According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out.

It provides:

  • An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication
  • A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena
  • A series of important international case studies and case examples in each chapter.

Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.

 
General Introduction
 
PART I: KEY DIMENSIONS OF ORGANIZATIONAL CRISES, CRISIS MANAGEMENT AND CRISIS COMMUNICATION
 
Chapter 1: Living in a Crisis Society
 
Chapter 2: What Is a Crisis? Definitions and Typologies
 
Chapter 3: Crisis Management (I) General Perspectives: From Anticipation to Resilience
 
Chapter 4: Crisis Management (II): Staged Approaches - Before, During, and After Crisis
 
Chapter 5: Crisis Communication (I): Rhetorical and Text-oriented Approaches
 
Chapter 6. Crisis Communication (II): Strategic and Context-oriented Approaches
 
Chapter 7: Crisis Communication Across Cultures
 
PART II: INSIDE THE RHETORICAL ARENA
 
Chapter 8: The Rhetorical Arena: A New Theoretical Framework
 
Chapter 9: Consumers and Citizens: Emotions and Social Media
 
Chapter 10: News Media: Mediatization and Crisis Journalism
 
Chapter 11: Intermediaries: Trade Associations
 
Chapter 12: Managers and Employees: Inside the Organization
 
Epilogue: The Future of Organizational Crisis Communication: Agendas for Research, Education, and Practice

For instructors

This book is not available as an inspection copy. For more information contact your local sales representative.

Purchasing options

Please select a format:

ISBN: 9781446297063
ISBN: 9781446297056