Please read the following for the Returns Policy of Sage Publishing as at 1st September 2017
Pre-authorisation is not required for returns, provided our returns parameters (detailed below) are met. The original invoice, or a document stating the correct ISBN, quantity returned and the original invoice number must accompany the books being returned. Books are returned at the customer’s expense.
Sage Publishing accepts returns authorisation requests via BATCH.
Titles must be returned no sooner than 3 months and no later than 15 months from the invoice date. Any title that falls sooner than 3 months will require pre-authorisation; please contact your sales representative and await reply before returning the books. Where we have published a new edition, returns of the out of print previous edition will be accepted up to 3 months afterwards.
Condition of Returned Books
Books received by Sage Publishing are required to be in a re-saleable condition. Stock that has been damaged or defaced will not be considered re-saleable. This includes: Price stickers or marks e.g. glue residue left by the removal of a sticker; security tagging; damaged pages; marks such as creasing or spine indentations; excessively shop-soiled copies etc. For stock-holding bookshops, Sage will give due consideration to fair wear and tear; any products that are shrink-wrapped or individually boxed must be returned in original packaging.
Unfortunately, any titles sent back to Sage Publishing that do not meet the returns criteria, will not be credited and will be returned to the customer at their cost.
Claims for books found to be imperfect or damaged on delivery will be accepted if made within 30 days of the invoice. To assist with credit processing we may ask for photographs (of both the goods and packaging) to support damage claims. If the RRP is £50 or over, the whole book should be returned. Any reasonable claim for the reimbursement of your expenses in making the return will be met.
Credits and Claims
We cannot raise a credit unless provided with proof of delivery to our warehouse address with a valid Sage warehouse employee signature attached. Please note this does not include a Post Office or courier receipt. Credits will be received after the stock has been received. Customers cannot withhold payment due to any pending returns or excess inventory.
If you have any queries regarding this policy, please contact:
Books Customer Services, email@example.com
Tel: (+44) 0 20 7324 8703, Fax: (+44) 0 20 7324 8700
Sage Warehouse, Unit 18 Titan Drive, Peterborough, UK, PE1 5XN