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Stories of Transformative Leadership in the Human Services

Stories of Transformative Leadership in the Human Services
Why the Glass Is Always Full

  • Steve Burghardt - City University of New York (CUNY)—Hunter College School of Social Work and Partner in the Leadership Transformation Group, LLC
  • Willie Tolliver - City University of New York (CUNY)—Hunter College School of Social Work and Partners in the Leadership Transformation Group, LLC

July 2009 | 296 pages | SAGE Publications, Inc
The Glass is Always Full: Lessons for Managerial Excellence in the Human Services is a creative approach to helping students understand some of the most common dilemmas faced in nonprofit agencies and organizations.

It is a unique book that conveys the challenges in human service agencies via two stories of nonprofit organizations. One is constantly dealing with one crisis after another and is usually in a reactive mode. The second story tells of an organization that is run as a learning organization and thus is more effective in running efficiently, as it is in a constant state of evaluating and learning from its mistakes. At the end of each chapter are reflective questions and finally after both stories are two theoretical models that help explain what is happening in these organizations.


Part 1. The Depletion of Value
1. A Boring Assignment
2. Half-Empty? Half-Full?
3. Jack-of-All-Trades
4. Running to Catch Up
5. The Extra Mile
6. Clipping Coupons
7. The Assembly Line
8. Splashed Water
9. Good Grooming
10. Salt and Pepper in the Pot
11. Good News, Bad News
Part 2. Creating Abundance
12. Popsicle Sticks
13. Seeking Illumination
14. Casing a Lure
15. Mr. Trumbull's Motto
16. The Second Golden Rule
17. Clean As You Go
18. Carry Your Vision in Your Pocket
19. Politeness Doesn't Cost a Cent
20. Two Truths
21. Take the Cover off the Book
22. Build Your Community and They Will Come . . . Again
23. The Crossroads
Learning Guide: Reflective Questions for Discussion and Classroom Integration

Part 3. A Leadership Model of Personal and Organizational Transformation
Starting Before the Beginning

24. If the Work Is Sacred, Then So Are You
The Commitment to Being

Meditation Exercises

25. The Transformative Model
The Commitment to Doing

26. Carry Your Vision as a Tool
Carry Your Vision as a Tool Exercises

27. Practicing Patience and Politeness
Practicing Patience and Politeness Exercises

28. Embracing Diversity
Embracing Diversity Exercises

29. Clean As You Go
Clean As You Go Exercises

30. Building Community
Building Community Exercises

References and Books of Note
About the Authors

I have used this book for several years and I continue to adopt it each year as it helps students understand and view typical environments in nonprofit organizations.

Professor Denise Sommers
College Of Educ Human Services, Univ Of Illinois-Springfield
January 28, 2016

excellent leadership for social work students.

Dr Deborah Svoboda
School of Social Work, Eastern Washington University
March 31, 2013

The stories did not relate as well as I would have wanted for my class, because we are covering nonprofit management and philanthropy.

Nathalie Saltikoff
Humanities Dept, Endicott College
April 13, 2011

Text is creative and positive. Emphasizes what can be done. I'm excited to use it and looking forward to it.

Ms Martha Stark
School of Public Affairs, Baruch College
November 8, 2010

The narratives in this book provide great and valuable insights into how leadership styles can influence those around the leader- certainly, interesting reading for the more focused students

Ms Catherine Clune mulvaney
Nursing , Royal College of Surgeons in Ireland
September 19, 2010

a well constructed, easy to read book with good use of case studies.

Mrs Cath Harrison-Williams
Health , City College Norwich
November 10, 2009

This is a very good texbook on Transformative leadership, easy to read with lots of examples that students find very interestiong. I will recommend it to other lecturers

Dr Tony Nwanji
Holborn Business School
Holborn College London

Professor Tony Nwanji
Management , Holborn College
November 5, 2009

For instructors

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ISBN: 9781412970174
ISBN: 9781412970167

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