You are here

Sage online ordering services are currently unavailable due to network disruption. We are working to restore service as soon as possible. In the meantime, our books are still available widely via retailers and online from Currently we are only able to supply digital inspection copies. These can be requested via this site, or direct from Vitalsource and Kortext. If you need a print copy, please contact your local Academic Sales Consultant, who will be able to arrange to send this once our systems are back online.

If you need further assistance please visit our Contact us page for further information. Thank you for your patience and we apologise for the inconvenience.

The Coaching Organization

The Coaching Organization
A Strategy for Developing Leaders

September 2006 | 272 pages | SAGE Publications, Inc
The Coaching Organization provides an organizational perspective on how coaching can become part of an organization's culture. The book offers "best practices" that will help organizations deploy developmental coaching on a large scale to drive leadership and employee effectiveness. The popularity of coaching in organizations is enormous. However, coaching initiatives are often deployed on an ad hoc and unmanaged basis and as such often yield disappointing results. The Coaching Organization provides a guide for the strategic management of coaching initiatives, including executive coaching, internal coaching, coaching by managers and peer coaching, so as to maximize their impact and value. Using case studies from organizations such as Whirlpool, Wachovia, Children's Hospital Boston and Citizens Financial Group, as well as entrepreneurial ventures the authors, respected academics in the fields of employee and leadership development, describe how both large and small organizations leverage relationship based, on the job learning and offer insights that executives, line managers, human resource and organizational effectiveness professionals as well students will find actionable.
1. The Coaching Organization?
Should Leaders Develop an Internal Coaching Capability in Their Organizations?

An Organizational-Level View of Coaching

Case 1.1 Learning From an Executive Coaching Intervention

The Coaching Organization

An Organizational Coaching Capability

A Coaching Capability "Infrastructure"

2. An Overview of Developmental Coaching
The Goals of Developmental Coaching

Case 2.1: The "Anti-Coach"

Case 2.2: Everything Is Changing

Case 2.3: One Too Many Resumes

Developmental Coaching and Other Forms of Coaching and Counseling

Formal and Informal Coaching

The Core Elements of Developmental Coaching

A Goal-Directed, Willing, Effective Coachee

A Developmental Coach

A Coaching-Friendly Context

A Learning Opportunity

A Coaching Relationship

The Coaching Dialogue


An Opportunity to Keep Learning

3. The Coaching Organization Assessment
Organizational Assessment 3.1: The Coaching Organization Assessment

The Cultural Context

The Business Context

The Human Resource Management Context

Organizational Experiences With Coaching

The Coaching-Friendly Organization

4. A Strategic Approach to Coaching
The Need for a Coaching Strategy

Outcomes That Support a Growing Coaching Capability

Case 4.1: Was That Really Coaching?

Case 4.2: I Couldn’t Believe What I Was Able to Accomplish!

A Comprehensive Assessment of a Coaching Initiative

5. Driving Strategic Transformation Through Executive Coaching at Whirlpool
Coaching and Leadership Development Challenges

Leading the Whirlpool Enterprise: The Leadership Model

The Context for Coaching at Whirlpool

The Management of Coaching in LWE

Coaching Practices in LWE

The Experience of Coaching in LWE

Lessons Learned at Whirlpool

6. Building and Leading a Coaching Capacity
The Need for Leadership

The Organizational Evolution of a Coaching Capability

Why on Faith Alone?

The Rise and Role of the Coaching Practice Manager

Case 6.1: The Management of Executive Coaching at Omgeo

Managing the Coaching Capability

Closing Thoughts on the Management of the Coaching Capability

7. The Internal Coaching Capability
What We Mean by "Expert" Internal Coaches

Why Expert Internal Coaching?

Case 7.1: Sam the Coach

Case 7.2: The Management Effectiveness Business Partner

Critical Issues in Building an Effective Internal Coaching Capability

The Results: Do Well-Run Internal Coaching Programs Yield Different Outcomes?

8. The ELP Internal Coaching Program at Wachovia Corporation
The Wachovia Executive Leadership Program

The Decision to Build an Internal Coaching Capability

Program Design Elements

The Internal Coaches

Training and Support for the Internal Coaching Cadre

Ongoing Support and Development of ELP Coaches

Comments on Being an Internal Coach From HR

Evaluation of the Program

9. Building a Coaching Manager Capability
Can Managers Coach Developmentally?

The Major Differences

The Competencies of the Coaching Manager




Creates a Trusting Environment

The Perfect Manager?

The Organizational Context and the Management of Role Conflicts

Organizational Readiness

10. The Coaching Manager in Nursing
Children’s Hospital Boston and the Department of Nursing

A More Realistic View of Nursing Leadership

Building Leadership Through Coaching: The Coaching Initiative

Nurses’ Evaluation of the Coaching-Skills-Training Components

Customizing the Coaching-Skills Training

Some Additional Lessons


11. Peer Coaching at Citizen’s Financial Group (CFG)
The Advanced Leadership Development Program at Citizens

The Value Proposition for a Successful Peer Feedback System

The Formula for a Successful Peer Coaching Initiative

Peer Coaching as a Follow-up Intervention to Executive Education

Feedback Is Not Always Easy, Even From a Peer

Concluding Remarks: The Frontiers of the Coaching Organization
Appendix A: The Competencies of the Expert Executive Coach
Appendix B: The Coaching Manager Self-Assessment
About the Authors
About the Contributors

"In this era of the search for low-cost, high-impact organizational improvement, The Coaching Organization is a real godsend. In one well-written reference you have everything you and your organization need to know about creating learning through on of the most available resources: relationships. This is an excellent source for helping people master the skills of coaching, so that your organization can be a place where leaders grow leaders. If you're serious about improving organizational effectiveness, you and many of your colleagues need to read this book."

Douglas T. Hall
Boston University School of Management

For instructors

Purchasing options

Please select a format:

ISBN: 9781412905763
ISBN: 9781412905756

SAGE Knowledge is the ultimate social sciences digital library for students, researchers, and faculty. Hosting more than 4,400 titles, it includes an expansive range of SAGE eBook and eReference content, including scholarly monographs, reference works, handbooks, series, professional development titles, and more.

The platform allows researchers to cross-search and seamlessly access a wide breadth of must-have SAGE book and reference content from one source.

SAGE Knowledge brings together high-quality content from across our imprints, including CQ Press and Corwin titles.