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The Interpersonal Communication Playbook

The Interpersonal Communication Playbook

First Edition
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Interpersonal Communication

November 2018 | 528 pages | SAGE Publications, Inc

“This textbook takes a practical and applicable approach to teaching interpersonal communication. It uses real-life examples to link theory to practice.”

—Angela Gibson, Shelton State Community College

Practical skills for developing successful relationships—both face-to-face and online

Written in a conversational style and presented in an innovative handbook format, The Interpersonal Communication Playbook empowers students to take an active role in the development of their communication skills. Best-selling authors Teri Kwal Gamble and Michael Gamble provide students with abundant opportunities to make personal observations, analyze personal experiences, and assess personal growth across interpersonal contexts. Offering an array of communication settings for students to practice their skills, this text makes it easy for students to see how relevant theory can be applied to develop and maintain healthy relationships with family, friends, romantic partners, and coworkers.

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About the Authors
Chapter 1: Interpersonal Communication: Why It Matters
Communication Presence

What Is Interpersonal Communication?

Models of Interpersonal Communication

How Does Interpersonal Communication Enhance Life?

Understanding Interpersonal Contact

Diversity and Cultural Considerations

The Impact of Gender

The Impact of Media and Technology

On the Way to Gaining Communication Competence

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Chapter Summary

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Key Terms

Chapter 2: Self-Concept, Identity, and Communication Presence
Self-Concept: Your Answer to Who You Are

Self-Esteem: Assessing Self-Worth

Others Help Shape Our Self-Concept

The Self-Fulfilling Prophecy

Revising Your Self-Concept: Reexamining Impressions and Conceptions

Diversity and Culture in Relationships: How Important is the “I”?

Seeing the Self Through the Media and Technology Looking Glass

Gaining Communication Competence: Ways to Strengthen Your Self-Concept and Communication Presence

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Chapter 3: Perception and Social Experience
Our Perception Defines Our Reality

The Perception Process in Action

Frameworks of Perception

More Barriers to Accurate Perception

Diversity and Culture: Interpreting Through Different I’s

The Media, Technology, and Perception

Gaining Communication Competence: Enhancing Your Perceptual Skills

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Chapter 4: Listening and Life Contexts
Listening in Your Life

Stages of Listening

Ways of Listening

Listening Ethics

Responding With Feedback

Diversity and Culture in Listening

Media and Technological Influences on Listening

Gaining Communication Skills: Becoming a Better Listener

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Chapter 5: Communicating With Words
Defining Language

The Triangle of Meaning

Remove Semantic Barriers

Consider the Effects of Your Words

Language and Relationships: Communication Style, Words, and Feelings

Language Conveys and Reinforces Attitudes Toward Culture, Gender, and Age

Language, Media, and Technology

Gaining Communication Competence: Making Your Words Work

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Chapter 6: Nonverbal Communication
Defining Nonverbal Communication

Reading Nonverbal Messages

Culture and Nonverbal Behavior

Gender and Nonverbal Behavior

Media, Technology, and Nonverbal Messages

Gaining Communication Competence: Using Skills to Enhance Relational Understanding

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Chapter 7: Conversations: Social Glue
Small Talk: Social Lubricant

What Is Conversation? Why Is It Important?

Conversation Management

Having Difficult Conversations and Repairing Conversational Damage

Cultural Differences and Conversation

Gender Differences and Conversation

Media and Technology Talk

Gaining Communication Competence: Improving Your Conversation Skills

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Chapter 8: Emotions
What Are Emotions?

Managing Emotions

Emotions Have a Look and Feel

Experiencing Emotions in Relationships

Culture and the Expression of Emotion

Gender and the Expression of Emotion

Media and Technology: Modeling and Channeling Feelings

Gaining Communication Competence: Communicating Emotion Skillfully

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Chapter 9: Trust and Deception
What Is Trust?

Forgiveness: Rebuilding a Relationship After Trust Was Betrayed

Cost-Benefit Theory: The Price We Are Willing to Pay for a Relationship

Exploring Relational Situations

Lying and Relationship Ethics

Culture and Gender

Media, Technology, and Lessons in Trust

Gaining Communication Competence: Developing Skills Needed to Nurture Trusting Relationships

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Chapter 10: Power and Influence
The Control Factor: Exploring the Balance of Power in Relationships

Exercising Persuasion

The Impact of Culture, Gender, Media, and Technology on Conceptions of Power

Gaining Communication Competence: Skills for Balancing Power in Relationships

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Chapter 11: Conflict in Relationships
The Meaning of Conflict

Sources and Classifications of Conflict

Conflict Management Styles

Communicating During Conflict

Your Expressive Style

Culture and Conflict Resolution

Gender and Conflict Resolution

Media, Technology, and Conflict Resolution: Models or Madness

Gaining Communication Competence: Guidelines for Skillfully Resolving Conflict

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Chapter 12: Interpersonal Needs, Attraction, and Relationship Dynamics
Why We Form Relationships

Relationship Characteristics

Relationship Attractors

The Relationship Spectrum

How Culture, Gender, and the Media and Technology Influence Our Relationships

Gaining Communication Competence: Guidelines for Skillfully Navigating the Relationship Spectrum

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Chapter 13: Intimacy and Distance in Relationships
Self-Disclosure and Intimacy

Using Relational Dialectics Theory to Understand Relationships

Focusing on Relationship Maintenance

Relationships in Need of Repair: Fix It or End It

The Dark Side of Relationships: Dysfunctions and Toxic Communication

Relationships and Death: Processing Grief

The Effects of Culture, Gender, and Media and Technology on Relational Intimacy

Gaining Communication Competence: Handling Relational Closeness and Distance Skillfully

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Chapter 14: Relationships in Context: Family, Work, and Health-Related Settings
The Nature of Familial Communication

Interpersonal Communication at Work

Interpersonal Communication in Health Care Settings

Gaining Communication Competence Across Contexts

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“This textbook takes a practical and applicable approach to teaching interpersonal communication. It uses real-life examples to link theory to practice.”

Angela Gibson
Shelton State Community College

“The text is written well.  It makes complex concepts easily accessible to students through the use of relevant and up-to-date examples and scenarios.”

Bayo O. Joachim
Northwest Missouri State University, Maryville, Missouri

“The wonderful resources at the end of the chapters are a jumping-off point for students and professors alike to expand their discussions and critical thinking. They will spark creative thinking and analysis in classrooms everywhere.”

Shannon M. DeBord
Austin Community College

“The pedagogical content is this book is better than any I have seen. If a student uses all these features they should be able to clearly understand the material and apply it to their personal situations effectively.”

Kylene J. Wesner
Texas A&M University

“This textbook engages students by using multiple creative approaches and valuable examples. The breadth and depth of coverage of the field of interpersonal communication is highly appreciated. Students and instructors alike will enjoy learning about the basics of interpersonal communication using this all-inclusive book.”

Leslie Ramos Salazar
West Texas A&M University

“A comprehensive book which allows students to play with interpersonal concepts.”

Diane M. Ferrero-Paluzzi
Iona College

“This is an excellent text for an introductory interpersonal communication course with a relational focus in a program that does not offer additional upper division courses in interpersonal or relational communication.”

Todd Lee Goen
Christopher Newport University

“I would say this book was a comprehensive look at interpersonal communication with a very conversational tone and interactive ideas and activities embedded throughout.”

Kristin H. Carlson
University of Minnesota Duluth

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