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Total Quality Management in Human Service Organizations
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Total Quality Management in Human Service Organizations



October 1993 | 112 pages | SAGE Publications, Inc
Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
 
Quality Management
The New Managerial Wave  
 
What is Total Quality Management (TQM)?
 
TQM as a Philosophy of Management
 
Quality as an Organizational Goal
 
Collecting and Using Customer Quality Data
 
Understanding and Controlling Variation
 
Continuous Quality Improvement Through Teamwork
 
Top Management Commitment
 
Contractor Involvement
 
A Plan for Implementing TQM

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ISBN: 9780803949508
£63.00

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